Resume

Service Customer

Location:

Richmond, KY

Posted:

August 30, 2017

Contact this candidate

Resume:

Mike Sisman

Richmond, KY ***** 859-***-****

www.linkedin.com/in/mike-sisman ac1224@r.postjobfree.com

Network Engineering, Design & Implementation

Ensure Customer Satisfaction & Service Integrity While Handling High-Stress & Demanding Situations

Motivated, personable, and confident engineering professional leading by example, with exemplified dependable employment within Metro Ethernet telecommunication industry. Quickly master new technology; diplomatic, tactful, and communicate effectively with colleagues and non-technical customers at all levels.

Known for flexibility, versatility, and remaining calm under pressure. Confident, assertive, and ambitious, with proven track record of performance in deadline-driven environments.

Areas of strength include:

Project Management

Report Creation

Customer Service

Scheduling

Standard Compliance

Team Building

Technology Advancements

Process & Procedure Creation & Implementation

Select Accomplishments

Implemented LAN, WAN, MAN, VOIP, and TDM voice services, delivering over fiber optic and hybrid fiber coax architectures by utilizing SONET, Ethernet, and TDM technologies.

Designed, implemented, and tested various layer-2 networks, providing extensive knowledge of VLANs, QinQ configuration, Dot1Q tunneling, and stacked network switches from various manufactures.

Tested and deployed network equipment manufactured by numerous companies, including Cisco, Brocade (Foundry), Juniper, and multiple other Ethernet-based network transport technologies.

Installed and supported multiple networks, using various LAN technologies, including Ethernet, Fast Ethernet, Gigabit Ethernet, and 10 Gigabit Ethernet.

Troubleshot Ethernet-based network, such as Layer 2 switching, BGP, RSTP, OSPF, and MPLS networks, identifying root cause of issues and implementing solution by applying extensive knowledge and understanding.

Partnered with major business clients to network across the nation, implementing and troubleshooting CWDM and DWDM-based optical equipment.

Tracked Telcordia Granite inventory and circuit database and Remedy ticketing system network outages, ensuring high level of accuracy for all network equipment and accurate time line of steps taken to resolve issues.

Established layer-2 and layer-3 networks with major clients on Metro Ethernet environment with national ISP.

Increased sales to meet quarterly goals by assisting sales team with client-related information.

Professional Experience