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Service Customer

Location:
Richmond, Kentucky, United States
Posted:
August 30, 2017

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Mike Sisman

Richmond, KY ***** 859.***.****

www.linkedin.com/in/mike-sisman ac1224@r.postjobfree.com

Network Engineering, Design & Implementation

Ensure Customer Satisfaction & Service Integrity While Handling High-Stress & Demanding Situations

Motivated, personable, and confident engineering professional leading by example, with exemplified dependable employment within Metro Ethernet telecommunication industry. Quickly master new technology; diplomatic, tactful, and communicate effectively with colleagues and non-technical customers at all levels.

Known for flexibility, versatility, and remaining calm under pressure. Confident, assertive, and ambitious, with proven track record of performance in deadline-driven environments.

Areas of strength include:

Project Management

Report Creation

Customer Service

Scheduling

Standard Compliance

Team Building

Technology Advancements

Process & Procedure Creation & Implementation

Select Accomplishments

Implemented LAN, WAN, MAN, VOIP, and TDM voice services, delivering over fiber optic and hybrid fiber coax architectures by utilizing SONET, Ethernet, and TDM technologies.

Designed, implemented, and tested various layer-2 networks, providing extensive knowledge of VLANs, QinQ configuration, Dot1Q tunneling, and stacked network switches from various manufactures.

Tested and deployed network equipment manufactured by numerous companies, including Cisco, Brocade (Foundry), Juniper, and multiple other Ethernet-based network transport technologies.

Installed and supported multiple networks, using various LAN technologies, including Ethernet, Fast Ethernet, Gigabit Ethernet, and 10 Gigabit Ethernet.

Troubleshot Ethernet-based network, such as Layer 2 switching, BGP, RSTP, OSPF, and MPLS networks, identifying root cause of issues and implementing solution by applying extensive knowledge and understanding.

Partnered with major business clients to network across the nation, implementing and troubleshooting CWDM and DWDM-based optical equipment.

Tracked Telcordia Granite inventory and circuit database and Remedy ticketing system network outages, ensuring high level of accuracy for all network equipment and accurate time line of steps taken to resolve issues.

Established layer-2 and layer-3 networks with major clients on Metro Ethernet environment with national ISP.

Increased sales to meet quarterly goals by assisting sales team with client-related information.

Professional Experience

SPECTRUM (formerly TIME WARNER CABLE and INSIGHT COMMUNICATIONS), Lexington, KY

Network Engineer 2 (Spectrum) 2015 to 2017

Maintained and configured Metro Ethernet network in Mid-Ohio region.

SPECTRUM (formerly TIME WARNER CABLE and INSIGHT COMMUNICATIONS), Lexington, KY

Fiber Service Technician Supervisor (Time Warner Business Class) 2013 to 2015

Supervised and trained team of 7 – 10 fiber service technicians.

SPECTRUM (formerly TIME WARNER CABLE and INSIGHT COMMUNICATIONS), Lexington, KY

Senior Fiber Service Technician (Insight Business / Time Warner Cable) 2008 to 2013

Led team with Metro Ethernet products and cellular back haul installation.

SPECTRUM (formerly TIME WARNER CABLE and INSIGHT COMMUNICATIONS), Lexington, KY

Installation Service Specialist (Insight Communications) 2006 to 2008

Provided internet and phone via coax and EPON business installation and networking.

SPECTRUM (formerly TIME WARNER CABLE and INSIGHT COMMUNICATIONS), Lexington, KY

Installation Service Technician (Insight Communications) 2004 to 2006

Installed business internet and phone via coax.

SPECTRUM (formerly TIME WARNER CABLE and INSIGHT COMMUNICATIONS), Lexington, KY

Installation Technician (Insight Communications) 1999 to 2004

Served as coax residential installer.

Military Service

US NAVY, Domestic and Foreign Service

Storekeeper



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