Robby B. Barber

***** *. ************ ****., ***# 1124, Pflugerville, Texas 78660

512-***-**** (Mobile) ● ac121x@r.postjobfree.com

Starwood Hotels., Austin, Texas 07/17- Current

Sales and Support

Responsibilities:

Assist guests with reservations via phone.

Kinney’s Commercial, Inc., Pflugerville, Texas (06/17)

Parts Runner/ Construction Helper

Responsibilities:

Hired as a Parts Runner/ Construction Helper, duties included learning pipe that was to be used in the plumbing field e.g. PVC, CPVC, Cast Iron, and Copper.

Receive requisition forms from supervisor and drive company vehicle to desired parts supply facility and pick up supplies and deliver them to plumber’s location.

Integrated Human Capital, Austin, Texas, (10/16- 02/23/2017)

Level II Repair Technician

Responsibilities:

Repair Apple I-Phones all models e.g. I-Phone 4 thru I-Phone 6S Plus

CAPIT, Austin, Texas Owner of Computer Consulting Business (11/2005 –12/09, 10/13- 06/14, 12/15- 10/16)

Field Technical Specialist & Field Service Engineer

Work Responsibilities:

•Assists with Windows 7 Enterprise upgrade for several commercial agencies.

•Serves existing accounts by analyzing work orders; planning daily travel schedule; investigating complaints; conducting tests; resolving problems.

•Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.

•Maintains rapport with customers by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.

•Keeps personal equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.

•Documents service and installation actions by completing forms, reports, logs, and records.

•Maintains customer confidence by keeping service information confidential.

•Updates job knowledge by participating in educational opportunities; reading professional publications.

•Accomplishes operations and organization mission by completing related results as needed.

Other Skills/Qualifications:

Electronics Troubleshooting, Analyzing Information, Judgment, Client Relationships, Equipment Maintenance, Reporting Skills, Confidentiality, Quality Focus, Results Driven, Supply Management

Global Environmental Services, Austin, Texas, Systems Technician (6/10/14- 9/8/15)

Essential Duties and Responsibilities:

•Performed Break/ Fix work on Dell, HP, Sun Microsystems, and Antec servers.

•Performs maintenance on computer equipment, digital signage, sound systems, servers, and power supplies, etc.

•Provides demand service for customers; determines and executes a support plan.

•Tests electronic assembly, components or parts by connecting to various equipment, such as; laptops, network switches, stereos, graphics cards manually or with computerized test equipment.

•Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field- testing. Resolves firmware and software issues.

•Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products.

•Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting.

•Installs electronic or digital equipment and tests.

Records each activity in Makor Recycling Management Application and Excel spreadsheet.

NexxLinx, Inc. Austin, Texas, Tech Support (7/13-10/13)

Responsibilities:

•Answer inbound calls from clients that are a part of the Pearson Educational Group.

•Manage and troubleshoot existing accounts by resolving technical issues relating to lock accounts due to inactivity.

•Assist with uploading documents (teacher and student roster’s using Unicode format.

•Escalate unresolved issues to Tier 2, using Oracle ticketing database.

Smartsource, Inc., W. Chicago, Illinois (2005–2008)

PC Tech (2005 – 2006), Computer Support Specialist (2006 – 2008)

Responsibilities:

•Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.

•Improves client references by writing and maintaining documentation.

•Participates in development of client training programs by identifying learning issues; recommending instructional language.

•Accommodates client disabilities by recommending devices and techniques.

•Monitors compliance with service agreements in order to avoid potential legal challenges.

•Improves system performance by identifying problems; recommending changes.

•Updates job knowledge by participating in educational opportunities; maintaining personal networks.

•Accomplishes information systems and organization mission by completing related results as needed.

•Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

•Establishes network by evaluating network performance issues including availability, utilization, throughput, output, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls.

•Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.

•Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation.

•Prepares users by designing and conducting training programs; providing references and support.

•Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.

•Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

•Protects organization's value by keeping information confidential.

•Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Other Skills/Qualifications:

•Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Technical Zeal, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration.

Command Labor & Staffing, Austin, Texas (2007-12/2013) General Laborer

Responsibilities:

•Performed a large range of common manual labor duties including, but not limited to, lifting and moving materials, loading and unloading lawn care products from vehicles, digging and refilling holes and routine grounds maintenance tasks.

•Assisted with the building of scaffolding.

•Operated and/or maintained equipment such as lawn tractors spreaders, aerators and seeders.

•Performed routine grounds maintenance or grounds equipment maintenance in accordance with established safety procedures.

•Interacted with the customer on-site as needed to receive further direction regarding area to be serviced.

•Drove vehicle to production locations and assigned areas.

Education

Windham Independent School District, Dayton, Texas January 1993

•G.E.D.

Ashworth University, Norcross, Georgia March 2008

•Electrical Certification

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