Service Representative Information Systems

Tameka Baker

*** ****** *** ** • Toney, Alabama *5773

256-***-**** • *********@*****.***

Summary of Qualifications

Received my A.A.T. Computer and Information Systems

3+ years of technical troubleshooting experience with computers, networks, and photo lab equipment.

3+ years of analyzing and fixing PC and Photo Lab equipment.

Rated as one of the top services reps based on customer satisfaction ratings.

Professional Experience

Brooksource, Nashville, Tennessee June 2017 – Present

Field Tester (Contractor)

Provide software quality assurance services for Vanderbilt Health IT.

Learn new Epic software quickly.

Help drive several testing initiatives related to implementing Epic.

Customer Engineering Services, Toney, Alabama September 2014 – June 2017

Value Added Service Representative

Diagnosed software issues, installed updates, and new software as required.

Conduct informal operator training as needed to improve machine performance.

Resolve selected issues with Cisco 16-Port Switch and NetGear Wireless Router.

Provided first level troubleshooting to Photo Lab staff.

Customer Engineering Services, Baltimore, Maryland March 2016 – September 2016

Technical Service Representative

Performed equipment installations, ran system diagnostics, hardware, and software testing.

Completed repairs on dry and wet photo lab equipment, ZoomSystems, and workgroup printers such Lexmark.

Replaced and fixed desktop parts to fit the customer’s needs.

Kept track of electronic and self-generated service tickets to meet required SLA with 98% accuracy.

Education

University of Phoenix, Phoenix, AZ Present

Bachelor of Science in Information Technology

3.80 GPA

Relevant Coursework: Personal Computer Hardware Support, Personal Computer Software Support, 3D Design, and Desktop Publishing with Acrobat Professional

J.F. Drake State Technical College, Huntsville, Alabama May 2014

Associate of Applied Science in Computer and Information Systems

3.42 GPA

Dean’s Academic Scholarship Recipient

Relevant Coursework: Office Software Support Fundamentals, C++ Programming, Cisco I, Network Security, Java Programming, Visual Basics, and Web Development

Additional Information

Skills: Proficient in Microsoft Windows, Networking, Word, Excel, and PowerPoint

Achievements: GA-AL Louis Stokes Alliance for Minority Participation: STEM SCHOLAR Research: Data Breach of White Lodging Corporation: The Effects of Travel and Tourism

President’s and Dean’s list

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