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Technical Support Engineer

Durham, North Carolina, United States
August 30, 2017

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John M. Zdanowicz

Durham, NC ***** 919-***-****


Professional Summary

Dedicated IT professional with a strong work ethic and15+ years’ experience providing technical customer support including 8 years’ troubleshooting desktop, laptop, mobile, network, peripherals in a 150+ in-house and remote user environment and 4 years’ telephony system experience.

Skills & Abilities

Technical Troubleshooting

Customer Service Skills

WiFi, WAN, LAN, and VoIP

System Upgrades & Optimization


Excellent Interpersonal Skills

Active Directory

End User Training

MS Office

Bitlocker Data Encryption

Professional Experience


Field Service Technician, District Service Manager, Regional Service Manager, Senior Product Support Engineer, Technical Support Engineer.

Provided reliable and efficient technical support to end users and other stakeholders to ensure smooth operations of hardware, software, and telecom related issues.

Planned a migration strategy to roll out Windows 7, providing support for imaging, configuration and migration of users’ pc’s from Windows XP, ensuring all data, files and folders were transferred without interruption of operations.

Executed a rollout of new Polycom VOIP phones for office users with no interruption of phone service.

Established and maintained a database of hardware that were retired or added to the domain.

Served as initial point of contact for computer and telecom service providers, including Dell, AT&T, Century Link, Sprint, Frontier Communications, Fuze and Arrow SI.

Successfully resolved network issues in collaboration with the offsite server administration team involving network configuration and wiring with a variety of equipment including Dell servers and Cisco switches.

Performed general preventative maintenance tasks on computers, laptops, printers and any other authorized equipment.

Prior Professional Experience

Camera Shop, Inc., Field Service Technician, Broomall, PA

Paramount Photo, Photofinishing Technician, Bala Cynwyd, PA

Western Union, Service Technician, Philadelphia, PA


Computer Information Technology - Associate of Science, Piedmont Community College, Roxboro, NC

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