JAMES DOUGLAS ROBERTS

813-***-****

813-***-****

https://www.linkedin.com/in/james-roberts-43a381126

ac120f@r.postjobfree.com

I have several years of experience troubleshooting and supporting IT networks and hardware. I prefer a pragmatic approach to IT technology, believing the best technology should be leveraged to accomplish a specific goal. I am team oriented and have collaborated on many projects with other members of the IT community. I am dynamic, hardworking and able to adapt quickly.

BUSINESS EXPERIENCE:

JPMorgan Chase: Tampa, Florida

Technical support CCB Service Desk

Oct. 2016 – June 2017

Tier 1 tech support, account management, application support, remote connect and VPN.

Insight, Inc. Tampa, Florida

Jan-July 2016

Member of Insight Command Center

Enrolling and testing external customer with 80,000 employees in Symantec 2 factor authentication for VPN. This included installing the app on Apple and Android smartphones, and arranging RSA hard tokens for users without smartphones.

VERIZON, Inc. TAMPA, FLORIDA

MTS-TECH SUPPT 2007-2015

Provide first level helpdesk support for Verizon associates and vendors nationwide.

Troubleshoot LAN connectivity and security issues, including TCP/IP, RSA secure remote, and mainframe connectivity

Consistent scores of 95% or higher on employee call audit program.

Hardware support for desktop and laptop, including reimaging and driver install.

Security screening and identity validation.

World-wide VPN troubleshooting.

POMEROY TAMPA, FLORIDA

PC/LAN Consultant 1999 – 2007

Provide first level helpdesk support for Verizon associates and vendors nationwide.

Troubleshoot LAN connectivity and security issues, including TCP/IP, RSA secure remote, and mainframe connectivity.

Consistent scores of 95% or higher on employee call audit program.

EDUCATION:

UNIVERSITY OF SOUTH FLORIDA

Bachelors of Arts

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