Customer Service Representative

Doreen Cordeiro, Phoenix AZ *****

************@*****.*** 480-***-****

SUMMARY

An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.

QUALIFICATIONS

Great Customer Service

Account Receivable/Payable

MS Windows/Office

Desire to learn and be trained

Flexibility/Adaptability

Positive work ethic

Reliability

Hard worker

EXPERIENCE

Merchandiser (05/2012 - 02/2016)

Driveline Retail/ Spar Inc. (Present) (03/2016- Present) Mesa, AZ.

Attached anti-theft devices to merchandise as required

Developed knowledge of inventory systems, shipping procedures and merchandise

Inventoried stock and re items to maintain a neat appearance in the store

Priced merchandise by affixing appropriate tag label

Customer Service Representative (07/2014 - 12/2014)

APAC Inc., Phoenix, AZ

Maintained contact and followed up on problems that required special handling

Provided marketing support by making outbound sales calls for special promotions

Recognized by customers who appreciated my extra efforts

Researched and responded to customer inquiries and explained transactions to their satisfaction

Lead Cashier (11/2012 - 03/2013)

WinCo Grocery Store Gilbert, AZ

Balanced cash drawer at the end of the shift

Operated a cash register

Processed a high volume of transactions in cash, checks and credit card sales

Replenished cash in registers on a regular basis and totaled out cash balance

Demo Representative (05/2011 - 09/2011)

Wal-Mart Chandler, AZ

Assisted customers in the selection of products

Maintained contact and followed up on problems that required special handling

Provided marketing support by making outbound sales calls for special promotions

Recognized by customers who appreciated my extra efforts

Customer Service Representative (07/2008 - 10/2009)

Circle K Chandler, AZ

Arranged for the delivery and pickup of merchandise

Assisted customers in finding what they wanted while promoting merchandise

Made sure that goods were properly displayed

Prepared sales slips, filled out charge forms, received payment, packaged and wrapped

EDUCATION

Certificate of Completion

College of Marin, Kentfield, CA

Business Communications, Basic Accounting

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