Chad A Kuntz **** S Queen Palm Drive Tucson, AZ **730

920-***-**** ac11xo@r.postjobfree.com

Experience

Citi Bank- May 2017- Current

Customer Relations Specialist III

Customer service role for Citi Bank Credit Card services. Daily communication with current and potential clients. Management of clients credit accounts with the bank including payments, balance transfers, delinquency and credit limit increases.

C3/Customer Contact Channels November 2016- February 2017

Provider Services

Claims, Eligibility and Benefits verification and review for Providers and Healthcare Facilities for Independence Blue Cross Members.

GEICO Auto Insurance June 2015-October 2016

Licensed Insurance Agent

Service for current policyholders. Reissuing of expired policies. Maintaining company metrics for quality and customer interaction. Upsell of additional Geico products. Documentation of policyholder accounts.

West Business Solutions Jul 2014-May 2015

Inside Sales Specialist

Demonstration and sales of blood glucose monitoring systems for hospitals and data management. Contracting and

compliance. Review of current FDA and CMS guidelines. Mentoring for new hires.

Navitus Health Solutions Feb 2012-Apr 2014

Prior Authorization Technician/Member Services Specialist

Customer service for pharmacy benefits. Worked through Temp service, The QTI Group and hired on full

time as of June. Prior authorization processing and entering of overrides into system for approved prior

authorizations. Customer service for members, providers and pharmacy. Continuing review and updates

of all prior authorization forms for 130+ commercial clients, Texas Medicaid, Medicare and Wisconsin Badger Care. Training and mentoring of new hires.

Images Bar October 2011-Dec 2011

Bartender

Sales of beverages and food. Security and customer service. Cash handling, Inventory control.

West Business Services August 2010-March 2011

Sales Associate

Contacting Doctors and Nurses in support of new biopharmaceutical therapy for Osteoporosis from

Amgen. Product presentation including detailed discussion about Drug interactions, contraindications,

diets, studies, efficacy and other information.

Rascals Bar and Grill July 2010- July 2011

Bartender

Serving of beverages and food. Counting of money at start of shift and

end of shift, maintaining a set amount in main drawer.

Skills

Microsoft Word, PowerPoint, Excel and Outlook. Customer Service. B2B sales. Data Entry. Training. Team Management.

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