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Customer Service Sales

Little Ferry, New Jersey, 07643, United States
August 28, 2017

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Raj Shah

IT Administrator

Little Ferry, NJ ***** - 973-***-****

Motivated recent Computer Science graduate with 2.5 years of experience in IT and retail related environments seeking part time positions. Proven analytical and problem-solving skills with keen ability to streamline processes for optimal efficiency. Knowledge in troubleshooting IT-related issues and effective training skills in coding. Dedicated, organized, and self-directed team player with strong written, communication, and relationship-building skills. Capable of identifying potential problems and providing recommendations for resolution.

Willing to relocate: Anywhere

Authorized to work in the US for any employer


IT Administrator/Network Administrator

REDDY RAW - Wood-Ridge, NJ - 2017-03 - Present

• Handling technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.

• Diagnosed and resolved network related issues including configuring proxy connections and failing network cards

• Contributed in planning and deploying new workstations for users that require an upgrade to boost efficiency and productivity

• Provide support in troubleshooting concerns related to EDI transaction sets.

• Ensure technical safeguards are maintained to provide controlled user access and integrity of the applications and end-user data.

• Troubleshoot VoIP Shortele Phone System

• Developed multiple VBScript & BBx programs.

• Work with programming technologies such as JavaScript, PHP and HTML as well as Adobe Photoshop Certified Technician

Staples - Fort Lee, NJ - 2016-09 - 2017-02

• Promoted from Sales Associate to Certified Technician within 4 months

• Leveraged strengths in persuasive communications, consultative sales and technical skills to earn a reputation as top performer Daily Rolls involved:

• Handling the cash register

• Computer Repairing & Troubleshoot: hardware, antivirus, data backup, new PC setup, data transfer

• Cellphone Repiring

Student Helpdesk Technician

Fairleigh Dickinson University - Teaneck, NJ - 2015-01 - 2016-12 Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.

Summer Intern

UPS - Mahwah, NJ - 2016-05 - 2016-09

Provided with an opportunity to work real world projects.

• Application Developer in J2EE Team

• Helped with migrating test & productions sites onto Radware Alteon (Load Balancer).Created Akamai Troubleshooting technical documentation for 3rd level support.

• Developed JAVA Web Application with regex algorithms to web scrap on live webpage running on Perl script.

• Application goal was to display real time server traffic count on active users at refresh rate of 20 seconds.

• Spring MVC Framework was used for the web app framework. Teaching Assistant

Fairleigh Dickinson University - Teaneck, NJ - 2015-08 - 2016-05

• Coaching students outside of class to improve their skills in JAVA programming.

• Assisting students and professor during the lab hours EDUCATION

Bachelor of Science in Computer Science

Farleigh Dickinson University - Teaneck, NJ

2012-08 - 2016-12


Java, Javascript, HTML, Asp.Net, MySQL, Management, Public Speaking, Customer Service, Technical Support, Computer Hardware, Microsoft Office, Vmware, Oracle Virtual Box, Troubleshooting, Mac OS X, Computer Repair, Application Development, IOS, Active Directory LINKS

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