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Business Process Analyst

West New York, New Jersey, 07093, United States
August 28, 2017

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**** **** ***, *** ***, West New York, NJ 07093 510-***-**** PROFESSIONAL EXPERIENCE

Technical Writer, Mettler Toledo Hi-Speed Ithaca, NY 07/17 – Present Job Duties:

● Work with diverse range of subject matter experts to document current state processes

● Plan, schedule and facilitate process and procedural documentation sessions

● Use Six Sigma and BPMN notation to document workflows

● Map and analyze data interactions

● Ensure procedural documentation is compliant with ISO-9001 specifications

● Work with appropriate departments to ensure processes and procedures are compliant with applicable legal and regulatory requirements

● Author and develop technical manuals for standard and custom products Accomplishments and Accolades:

● Pushing to align strategic level initiatives with lower level procedures and documentation Process & Documentation Developer, Time Warner Cable Charlotte, NC 12/14 – 12/16 Job Duties:

● Working with stakeholders up to GVP level, led process standardization initiatives

● Researched process issues and data to validate scope of problem and identify key risks

● Planned, scheduled, facilitated and led process development workshops to review process documentation with process owners

● Ensured proposed changes complied with existing policies and operating procedures

● Created technical specifications and requirements documentations using Agile, Waterfall, and Incremental software development frameworks

● Summarized process changes in guidance documents for diverse groups of end users

● Performed in depth statistical analyses of root causes of errors and delays in end-to-end service delivery process, to drive corrective actions and operational planning

● Mapped and analyzed software logic and data interactions Accomplishments and Accolades:

● Developed a completely new framework for the operation of the process team, to align with Six Sigma and PMP cycles, including process compliance and control measures SAP Procurement & A/P Response Team, National Grid Syracuse, NY 02/13 – 11/14 Job Duties:

● Helped stakeholders navigate the Accounts Payable and Procurement functions after SAP launch

● Investigated discrepancies with purchasing and invoicing documents, and communicated problem resolution to employees and vendors

● As Performance Excellence team member, used Lean manufacturing and Six Sigma methodologies (value stream mapping, SIPOC, VOC) to eliminate waste and streamline operations

● Performed statistical and data analysis to determine how to improve existing processes Accomplishments and Accolades:

● Proactively extract and analyze data from hardware and software to create an optimization model for determining long-term staffing levels

● Assigned to two performance improvement project teams to research incident data, resolve complex process and data issues, and act as subject matter expert for team

● Developed reporting and tracking of KPIs for leadership Strategic Planning Fellow, Boston Public Schools Boston, MA 07/12 – 10/12 Job Duties:

● Communicated benefits of charter status to potential schools

● Researched applicant school data and provide summary report findings to the district

● Ensured school prospectuses comply with charter school statute and district policies Accomplishments and Accolades:

● Served as team leader to undergraduate Fellows to help resolve issues, plan project time lines, etc. Business Advisor Fellow Centro Community Partners Oakland, CA 11/11 – 04/12 Job Duties:

● Researched market conditions

● Analyzed business model and existing risks

● Summarized research and business plan to leadership Accomplishments and Accolades:

● Created underwriting model and cash flow templates for Ad Hoc Micro-finance project SOFTWARE, PROGRAMMING LANGUAGES, OPERATING SYSTEMS

Software: SalesForce, SAP, Oracle RightNow, Microsoft Visio, Workflow Petri Net Designer, Microsoft SharePoint, Microsoft Access

Programming Languages: Java, Visual Basic, Python, R, MATLAB, SQL

Operating Systems: Windows (XP, 7, 8, 10), Linux (Ubuntu), Mac OS (OS X, Apple IOS) EDUCATION

MBA State University of New York at Oswego

Coursework in Decision Analysis, Futures & Options Markets, & Management Science BSc, Business Administration State University of New York at Oswego Coursework in Materials Management, Corporate Finance, & Accounting Principles BSc degree candidate, Computer Science State University of New York at Buffalo Coursework in Object Oriented Programming

Non-degree coursework and professional development:

Java, Visual Basic, Calculus I-III, Discrete Math Onondaga Community College, 01/14 – 08/15

Financial Engineering & Risk Management I & II Columbia University (via Coursera), 09/17 (Expected) SIDE PROJECTS : Created website for determining how to meet dog’s nutritional needs with the fewest number of foods, based on comprehensive profile (breed, weight, age, allergies, etc.)

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