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Customer Service Pharmacy

Location:
Silver Spring, Maryland, United States
Posted:
August 28, 2017

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BASEM F. KHAWAJA

***** ****** *****

Wheaton, Maryland 20902

Cell: (361) ***-****

ac11tk@r.postjobfree.com

EXPERIENCE

Market Street, Retail Pharmacist Nov.2015 – Dec. 2016

Midland, TX

Provided pharmaceutical care for all guests and team members with high customer service, superior performance, and positive impact.

Maintained open communication with pharmacy staff to ensure growth, development, education and compliance with evolving pharmacy operations.

Oversaw pharmacy operations including dispensing, counseling and supervision of technicians.

Counseled with customers to answer their questions and provide recommendations.

Provided drug information to doctors offices, nurses, and patients.

Verified and screened accuracy of medication to be correct before dispensing to the patient, and called prescriber when needed.

Worked with Enterprise Pharmacy System computer software.

Worked independently as a night shift pharmacist for several months.

Frye Regional Medical Center, Staff Pharmacist Feb. 2013 – Jul. 2015

Hickory, NC

Entered written orders on patients that sent via pyxis connect, and ensured that all orders are in compliance with the hospital policy and JNC, and ISMP.

Verified orders that are entered via CPOE in Cerner ensuring all orders are complete and appropriate for the patient based on age and renal function, drug interactions, or duplicate therapy.

Participated in dosing and monitoring patients on aminoglycosides, Warfarin, Tikosyn, Argratroban ensuring proper dosing regimen is maintained based on appropriate labs that are ordered for the specific drug being monitored per pharmacy protocol.

Entered orders on pediatric patients after doing appropriate dosing calculations based on the patient’s age, weight and indication.

Provided drug information to various health care personnel.

Verified patients’ medication ensuring that they have been filled correctly by the technicians.

Helped technicians in answering any questions and concerns they have regarding patients medications.

Verified medications that will be stocked in pyxis in the main hospital as well as the psychiatric sister facility.

Offered alternative therapy for drugs that are ordered on patients but not stocked in pharmacy.

Verified IV medications to ensure compliance with simplify USP 797 standards

Have excellent knowledge in accessing various drug information online resources i.e: Clinical Pharmacology, Up to Date, Facts and Comparisons and Lexi-Comp.

Well versed with using Cerner, Pyxis, and Meditech pharmacy order entry software, as well as Microsoft programs including outlook, Word and Excel.

The Corpus Christi Medical Center, Staff Pharmacist Jun. 2009 – Jan. 2013

Corpus Christi, TX

•Interpret, compound, and dispense medications according to written prescriptions issued by an authorized prescriber.

•Provide requested drug information to health care professionals and patients.

•Participate in clinical pharmacy services.

•Provide pharmaceutical care to patients as delineated by the Department of Pharmacy.

•Identify, assess, and solve medication-related problems.

•Promote safe, efficacious, and cost-effective medication therapy.

•Plan, organize, and direct efforts to assist in meeting the patient’s pharmaceutical needs.

•Responsible to the Director and Operations Coordinator of Pharmacy, and for the supervision of pharmacy technicians and support personnel.

The Medicine Shoppe, Staff Pharmacist Nov. 2007 – May 2009

Laredo, TX

•Compounded and dispensed prescribed drugs in a retail environment. Also responsible for transferring prescriptions, handling incoming physician phone calls, logging data into the computer.

•Dispensed prescription medicines to the public; checked dosage and ensured that medicines are correctly and safely supplied and labeled.

•Sold over-the-counter medicines; counseled and advised the public on the treatment of minor ailments; advised patients of any adverse side effects of medicines or potential interactions with other medicines/treatments. Also offered counseling to patients on the telephone regarding questions they have pertaining to their health or medications in Spanish most of the time.

•Responsible for the ordering and safe storage of medical products; ensured the pharmacy department is clean and organized at all times.

•Made sure that the technicians check drugs expiration dates on a monthly basis.

•Provided drug information to doctors and nurses on the telephone.

HEB, Staff Pharmacist March 2007 – Nov. 2007

Alice, TX

•Provided excellent customer service by building and maintaining customer relations.

•Performed final checking of prescriptions and counseling on required prescriptions. Adhered to Pharmacy law, legal practices, and responsibilities.

•Utilized the Revo-7 and Script Pro Automation in order to fill and verify prescriptions.

•Strong internet knowledge to search for drug information when needed.

•Took prescriptions over the phone from healthcare personnel as well as retrieved prescriptions left on the IVR.

•Maintained excellent housekeeping appearance and tidiness of the department.

•Counseled with patients on prescription and OTC drugs usage with respect to side effects, drug interactions, use, and any other concerns they may have.

J&A Pharmacy, Pharmacy Manager May 2006 – March 2007

Zapata, TX

•Supervised pharmacy technicians and clerks working in the pharmacy.

•Accepted responsibility for any delegated act performed by pharmacy technicians under my supervision

•Received, interpreted and evaluated prescription orders.

•Made sure all pharmacy licenses and technician licenses are current.

•Complied with all state and Federal laws and rules governing the practice of pharmacy.

•Ensured that drugs are prepared for distribution in a safe and accurate manner as prescribed.

•Provided patient counseling in Spanish when needed.

•Accepted responsibility for distributing drugs pursuant to medication orders, responsible for compounding and labeling of drugs, proper and safe storage of drugs.

•Performed other assignments and duties as required and/or necessary such as; maintained a clean and professional work area.

•Attended the cash register when needed as well.

CVS, Pharmacist in Charge/Pharmacist Aug. 2004 – April 2006

Corpus Christi, TX

•Responsible for transferring and filling prescriptions, handling physicians calls.

•Logging Data into Computer.

•Drug utilization review.

•Supervising Technicians and maintaining inventory control.

•Calling in refills for consumers.

•Conferred with sales reps. on occasions.

•Performing cashier duty at prescription counter and drive-thru.

•Consulted with customer regarding use of medications and potential drug interactions.

•Counseled customers and handled complex problem resolution.

•Verified prescriptions for accuracy and appropriate doses.

•Kept pharmacy tidy and organized at all times.

Shore Memorial, Overnight Staff Pharmacist Dec. 2003 – July 2004

Easton, MD

•Entered physician order using Pyxis Connect software.

•Checking, verifying medications for accuracy before being placed in Pyxis unit.

•Sent medications using the pneumatic tube system.

•Checked anesthesia carts, adult and pediatric emergency carts for accuracy.

•Used Meditech computer system, in order to enter physician orders. Therapeutic substitutions were incorporated whenever warranted. Consulted with medical practitioners substitutions were incorporated whenever warranted. Consulted with medical practitioners on prescriptions orders, patient reactions and errors.

•Answered drug information questions from nurses and doctors.

HEB, Staff Pharmacist 2002 - 2003

Brownsville, TX

•Pharmacist in charge of the preparation and dispensing of drugs.

•Provided support to patients by entering, filling, and dispensing prescriptions to patients as well as to company employees.

•Responsible for supervising technical staff and educating them on current drug information.

Walgreen’s, Staff Pharmacist 2001 – 2002

Brownsville and Harlingen, TX

•Pharmacist in charge of preparation and dispensing of drugs.

•Provided support to patients by entering, filling, and dispensing prescriptions to patients as well as to company employees.

•Responsible for supervising technical staff and educating them on current drug information.

OTHER EXPERIENCE

Hannaford Food & Drug, Pharmacy Manager 1998 – 2000 Rocky Mount, NC

Sinai Hospital of Baltimore, Staff Pharmacist 1995 – 1998 Baltimore, MD

Memorial Hospital, Staff Pharmacist 1993 – 1995 Cumberland, MD

PHS Indian Health Services, Staff Pharmacist 1992 – 1993 Pine Ridge, SD

PROFESSIONAL LICENSES

•Maryland

•North Carolina

•Texas

CERTIFICATES

APhA Certificate of Achievement March 2017

Pharmacy-Based Immunization Delivery

Pharmacy Sterile Products IV Certification July 2009

CPR Certification April 2017

PROFESSIONAL MEMBERSHIPS

•Member, American Pharmaceutical Association

•Member, American Society of Hospital Pharmacists (ASHP)

•Member National Association of Retail Druggists (NARD)

LANGUAGES

Fluent in Arabic, English, and able to communicate in Spanish

EDUCATION

Bachelor of Science in Pharmacy, Howard University, Washington, D.C. Degree conferred: 1991

Bachelor of Science in Chemistry, University of Maryland, College Park Degree conferred: 1986



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