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Customer Service Technical Support

Madison, Wisconsin, United States
August 28, 2017

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Gleason Weichelt

**** **** ** *** **

Brodhead, WI 53520



Microsoft Office (word, excel, power point)

Network hardware configuration

Hardware Troubleshooting

Computer hardware assembly, configuration, repair


Work Experience

Wal-Mart, Stoughton, Wi, January 2017-Present

Electronics Associate

Assist customers with electronics related question and purchases

Place product on shelf

Organize the shelfs in preparation of new product being released

PDS, Inc., Madison, WI, March 2014 – May 2016

Customer Support Specialist

Provide Tier 1 technical support for healthcare websites including UW Health MyChart, Deancare MyChart, MyBaptistConnect, and Bon Secours Health System MyChart

Help customers navigate different sections of healthcare websites

Reset user accounts

Handyman Specialist, Brodhead, WI, November 2008 – November 2013

Construction Worker

Replace residential windows & doors

Perform home improvements including roofing & siding

McDonald’s, Brodhead, WI, October 2006 – November 2008

Crew Member

Prepare food in the grill area

Clean & maintain the restaurant and its grounds


ITT Technical Institute, Madison, WI

Associate of Science Degree in Network Systems Administration, Graduated June 2014

Courses: Computer Structure & Logic, Introduction to Networking, Client-Server Networking I & II, Physical Networking, Linux Networking, IP Networking, Introduction to Information Security, Email & Web Services, Introduction to Programming, Database Concepts

Blackhawk Technical College, Janesville, WI

Computer Service Technician Technical Diploma, Graduated May 2006

Courses: Microcomputer Fundamentals, PC Software Fundamentals, PC Peripherals & Troubleshooting

IT Customer Service Fundamentals, PC Hardware Assessment, Written Communications

PC Hardware Interfacing, Network Fundamentals, Troubleshoot Shared Network Resources

Service Support Internship. College Mathematics

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