Erika Errisuriz

***** ****** **** *** *******, Texas 78253

956-***-****

ac11pc@r.postjobfree.com

Objective

I am seeking an opportunity for a position with Southwest Airlines where I can achieve goals and provide customer service excellence efficiently and effectively.

Soft Skills and Strengths

Ability to convey confidence with customers in an efficient manner

Excellent Interpersonal communication skills, and phone etiquette

Exceptional active listener with 8 years of customer care experience

Ability to work in a structured environment and adhere to compliance requirements

Strong problem-solving and analytical skills

Ability to maintain a positive, optimistic and proactive attitude

Demonstrable self-control and ability to defuse irate customers

Responsible, empathetic and capable of depersonalizing from customers

Committed to collaboration in team environments

Competency in performing required tasks and able to mentor those that follow

Adaptable to change in a work environment

Self-motivated, enthusiastic and able to encourage others

Hard Skills

Microsoft Office: Outlook, Excel, Power Point, Word, Access

Computer System Data Entry

Proficiency with platforms and software applications

Microsoft, Apple Macintosh, IBM, and Intel Core operating systems

Typing/Accuracy: 65 WPM and 100%

Medical Billing

Clerical Administrative Duties

Education

Associate in Medical Office Specialist Grad: 2007

Career Centers of Texas

1900 N Expressway 77/83

Brownsville, TX 78521

956-***-****

Work Experience

Brownsville Center of Obstetrics

1001 Calle Milagros

Brownsville, TX 78526

956-***-****

Dr. Cisneros September, 2009- August 2015

Clerical Receptionist

Duties: Direct Inbound and Outbound calls

Duties: Respond to open inquiries

Duties: Assist in the preparation of meetings, conferences and conference calls

Duties: Maintain a precise filing system and file all correspondence

Duties: Copy/Fax Documents

Duties: Patient Data Entry

Duties: Patient Chart Management

Personal Attributes

oPossess cultural awareness and sensitivity

oExtremely respectful to seniors, colleagues and patients/customers

oDemonstrated sound work ethics

oComplete work Integrity

Central Diagnostic Clinic

864 Central Boulevard Brownsville, TX 78520

956-***-****

Dr. Ayala, Dr. Bossolo July, 2007-2009

Clerical Receptionist

Duties: Receive, direct and relay telephonic and fax messages

Duties: Respond to open inquiries

Duties: Open and date stamp all kinds of correspondence

Duties: Maintain a precise filing system

Duties: Monitor the utilization of supplies and equipment

Duties: Patient Data Entry

Duties: Patient Chart Management

Personal Attributes

oPossess cultural awareness and sensitivity

oExtremely respectful to seniors, colleagues and patients/customers

oDemonstrated sound work ethics

oComplete work Integrity

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