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Administrative Assistant Customer Service

Enfield, Connecticut, 06082, United States
August 28, 2017

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Jessica Bianco

** ****** ****

Enfield, CT *****



Objective: Desire the position of an Administrative Assistant in a fast-paced work environment, bringing a wealth of experience in performing general administrative duties, including administrative, general secretarial and technical services for managers, project teams, and clients.

Work Experience:

1/2014- present State of Connecticut- Rockville, CT – Administrative Clerk

Opens case files; prepare logs of cases

Schedules hearings and other court procedures

Operates a date terminal/personal computer to record court related information.

Prepare court files and papers required for court proceedings.

Organizes and prepares documents and records for processing and distribution.

Maintains court calendars; meets and greets the public with any questions and concerns and assists with completing and filing documents necessary.

Prepares a variety of word-processed or typewritten materials.

May prepare bank deposits and perform other routing bookkeeping tasks.

Perform courtroom clerk duties as required.

12/2009-8/2012 Buena Vita Restaurant- Enfield, CT – Waitress

Served as a waitress. Served to patrons according to established rules of etiquette working in a formal setting.

Set up and prepared for daily routines

Closing, cleaned and set things up for morning

1/2008 – 12/2009 Reliable Manufacturing- Hartford, CT - Administrative Assistant

Managed medical supply inventory, insurance records, patient charts and company files.

Performed regular telephone contact with providers to discuss billing status and accounts.

Managed daily office operations and maintenance of equipment, maintaining accurate record for all business supplies.

Provided efficient customer service to clients

Processed accounts receivable and accounts payable.

Updated customer accounts with accurate information.

Assisted in all areas of administrative work including data entry, receptionist and organization.

1998-2003 John O’Brien Law Firm – Enfield, CT – Administrative Assistant

Negotiated pricing with clients, regarding billing.

Performed regular telephone contact with clients to help and answer their questions.

Managed daily office operations and maintenance of supplies, maintaining accurate records for all records and clients.

Prepared folders and maintained records of newly accepted clients.

Provided efficient customer service.

Managed incoming and outgoing calls for the law firm.

Scheduled and confirmed client/ attorney appointments.

Assisted in all areas of administrative work including date entry, receptionist duties, file organizations, research and development.


2005Johnson and Whales University- Rhode Island

Associate in Science- Studied Criminal Justice/ Psychological.

2003Somers High School – Somers, CT

References upon request

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