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Software Engineer Technical Support

Location:
Germantown, Maryland, United States
Posted:
August 28, 2017

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Self-motivated, dependable and fast-learner Software Engineer with a passion for software development. Developed applications using Java, PHP and .NET MVC in which the two last ones were self-taught. During school, always pursued high grades and accomplished 100% of my goals. While working in the IT field as a consultant, was an exceptional professional and team player and reduced 100% the need for new consultants. Ability to develop applications and learn any new technologies at a fast pace. A hardworking professional seeking to solve problems using technology.

Experience

Instructor Contractor The Knowledge Academy June 2017 – June 2017

Successfully instructed classes on Introduction to UML using Sparx Enterprise Architect and delivered a rich learning experience.

Instructor Coder Kids October 2016 – May 2017

During this internship, I supported and instructed kids on programming assignments. During my shifts, children would set their goals and achieve them with my help. Courses instructed: Java programming for Minecraft, Scratch, Python and Web Design.

Business Technology Solutions Unit Intern Inter-American Development Bank June 2015 – August 2015

Simplified the unit’s Business Processes Documentation by creating dynamic and objective power point presentations summarizing main points.

Revised Excel reports and corrected errors found, preventing the unit to have inaccurate data.

IT Intern and Consultant Organization of American States September 2014 – June 2015

Processed hundreds of applications and created statistical reports for the most important event of the department in an excellent time manner which allowed me to obtain a contract with the department based on my outstanding results.

Created and managed fellowship applications, followed by reports with data validation, minimizing the work of the hiring managers in 60%.

Updated/troubleshoot Unit’s laptops monthly, reduced the need of technical support by 100%.

Translated the Individual Petition System Portal of IACHR from English to Portuguese, reducing 80% of expenses with external translators.

Managed sensitive data and important systems of the IACHR department, granting and limiting access permission to lawyers and administrative assistants.

Database Professor’s Assistant IFPB May 2014 – August 2014

Assisted and helped students with questions related to SQL and Databases and instructed extra classes helping students to understand and create concise SQL scripts.

Personal Links

https://www.linkedin.com/in/luana-fernandes/

https://github.com/lumayara

Skills

Agile development

Quality Assurance familiarity

Object-Oriented programming

Microsoft Visual Studio

.NET MVC 4, NHibernate

.NET Web Forms

C#

PHP

Java

Java EE / J2EE

JSP

Spring / Hibernate

Relational databases

SQL

SQL Server, MySQL, PostgreSQL

HTML5

CSS, Bootstrap

JavaScript, JQuery.js, Angular.js

Basic of Python

REST API familiarity

JSON

Advanced Microsoft Office (Word, Excel, Outlook)

Photoshop

UML

ServiceNow

AWS (Studying for Developer Certification)

Portuguese Native Speaker

Fluent in English

Intermediate in Spanish

Research

Instructing

Fast learner

Education

Master’s in Software Engineering July 2017 Stratford University

GPA: 3.97/4

B.T. in Systems Analysis and Development March 2016 Federal Institute of Education, Science and Technology of Paraiba (IFPB), Brazil

GPA: 3.7/4



Contact this candidate