KATRINA PERFETTO

Seeking a challenging position at a growth oriented firm, which will allow me

to utilize my skills, and acquire new abilities.

PROVIDENCE, RI 02909

401-***-****

ac11hi@r.postjobfree.com

m

EXPERIENCE

Saccucci Honda, Middletown, RI S ervice Advisor NOVEMBER 2016 - PRESENT

● -Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; taking test drives; checking vehicle maintenance records; examining service schedules.

● -Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

● -Develops estimates by calculating customer's payment, including deductibles.

● -Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.

● -Maintains customer rapport by explaining estimates and expected return of vehicle

Majestic Motors / Balise Honda of West Warwick, W est Warwick I nternet Sales Consultant/Assistant Service Manager

SEPTEMBER 2014 - SEPTEMBER 2016

● -Managing Internet sales leads, responding to inquiries in a timely fashion and answering questions on available stock and product performance.

● -Selling a minimum number of vehicles or bringing in a minimum of customers from the Internet, based on goals and objectives defined by the sales manager.

● -Scheduling appointments with interested buyers for test drives and delivery of vehicles.

● -Disclosing terms of sales with consumers and reviewing sales with dealership management.

● -Preparing sold vehicles for customer delivery prior to customer arrival, ensuring that the customer understands their vehicle’s operating features, warranty and paperwork.

● -Assistant Service Manager: Assist the manager in organizing, planning and implementing strategy.

● -Coordinate operations.

● -Ensure schedules and objectives are met.

● -Communicate with clients and evaluate their needs and QUALIFICATIONS

-Exceptional leadership

abilities

-Directs team initiatives to

meet organizational goals.

-Result oriented sales

professional with exposure to

business development,

marketing, strategic

planning, client relationship,

and customer service.

-9 years of customer service.

-Excellent written and verbal

communication skills.

-Extremely productive in a

high volume, high stress,

environment.

-Responsible and reliable

with strong organizational

skills.

-Able to work without

supervision independently or

in a group setting.

-Quick learner with excellent

people skills.

-Effective at multitasking

and thrive in a fast-paced

environment.

-Ability to communicate

effectively with management

and customers alike

specifications.

● -Create reports, analyze and interpret data

Imagination Station E.L.C, J ohnston, RI H ead Toddler Teacher

FEBRUARY 2011 - FEBRUARY 2014

● -Planned and implemented activities promoting the social, physical, and intellectual growth of infants and toddlers.

● -Administered appropriate care of hygiene, learning, and developmental activities.

● -Complied with all the governmental regulations regarding the care of infants.

● -Ensured to report necessary information regarding the care and safety of infants.

● -Completed timely and accurate documentation.

Tee’s By The Sea, N arragansett, RI

Assistant Manager

May 2007 - October 2011

● Handle all merchandising, inventory control, ordering, cash control, and maintenance.

● Oversee store opening and closing procedures.

● Direct sales floor activities, assist customers and address customer concerns.

● Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.

● Tallied daily receipts and made bank deposits.

● Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders. Metro Honda, Dodge, Chrysler, Jeep, Kia, J ohnston, RI Receptionist / Data Entry / Internet Sales / Customer Service FEBRUARY 2009 - NOVEMBER 2010

● -Data Entry

● -Conducted market research, identified market trends, and introduced marketing strategies.

● -Participated in sales functions with various organizations

● -Handled client relationship management functions, which included promoting enduring relationships with a diverse clientele.

● -Cultivated positive and enduring relationships with customers EDUCATION

Johnston Senior High -

Johnston, RI- High School

Diploma

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