Hard Worker

Evelyn C Martin

Lafayette, LA *****

************@*****.*** - 337-***-****

Willing to relocate: Anywhere Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Rep

AT&T- Lafayette, LA – October 2013-Present

Answer customer telephone calls regarding existing and setting up accounts.

Make requested account changes

Respond to questions and concerns about services and escalated calls appropriately

Consult with customers to evaluate needs and determine best options for account changes

Upgrade customer and offer additional service packages and options

Counsel customer on options for services and coverage

Consistently improve customer satisfaction through expert resolutions of conflicts, issues, and concerns.

Communications Technician

LusFiber - Lafayette, LA - September 2011 to 2013

Identify, troubleshoot, and analyze computer related issues

Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows 2000 Professional and Server, Windows 95/98/ME, Windows Vista, 7 and 10

Install and configure software applications, telnet connections, and electronic mail.

Install Network Interface Cards NIC s. Setup bindings, IP addresses, WINS, and DNS configurations. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.

Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.

Support acquisition, operational and disposal phases throughout Program life cycles.

Shift Manager

Burger King - Broussard, LA - August 2005 to December 2011

Welcomed customers, took food orders and offered information regarding menu

Operated cash register and received cash from patrons, exactly counted and provided change to customers as necessary

Ensured appropriate food handling procedures were followed including stocking, storing, wrapping, labeling, dating, rotating and checking temperature of products

Cleaned and disinfected work station, utensils and customer area

Helped with various kitchen-related functions as required

Helped in locating, reconciling, and confirming the correctness of transactions and operate equipment with secondary electronic data processing

Student Helpdesk Technician

LTC College - March 2007 to June 2009

Provide networking/desktop support and perform mainframe and account maintenance tasks.

Help Desk Technician

Nucomm International - Lafayette, LA - August 2006 to December 2008

Assisting customer with new service installs

Investigate and find quick resolutions to problems and issues associated with computer support and electronic technology within the high-tech industry.

Troubleshot a wide range of technical support issues and connectivity problems such as authentication, connection speed, connection quality, throughput, e-mail configuration, and loss of synchronization.

Assisting customers with basic LAN setup and configuration by telephone.

Troubleshooting and configuring popular e-mail clients and web browsers.

EDUCATION

Northside Senior High School - Lafayette, LA May 2004

Louisiana Technical College - Lafayette, LA August 2004-June 2009

A.A.S. in Computer Information Technology program

A.A.S. in Computer Programming

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