Customer Service, Data Entry, Health Management

Shenise Michelle Williams

**** ********** ***** *** ***

Henrico, VA 23231

*************@*****.***

Professional Summary

Consistently commended by superiors for resolving volatile customer situations quickly and courteous. Capable of contributing to team projects while demonstrating individual leadership and success in data entry, management and administrative support. Organized, independent worker with strong time-management skills.

Skills

●Office support (phones, faxing, filing)

●Excellent problem solver

●Resourceful and reliable worker

●Close attention to detail

●Excellent verbal communication

●Exceptional communication skills

●Quick learner

●Customer-focused

●Product stocking

●Merchandising and displays

●Customer service-oriented

●Cash register familiarity

●Detail-oriented

●Sales experience

●Data entry

●Accurate and detailed

●Professional and mature

●Flexible

●Maintains confidentiality

●Independent worker

●Works well under pressure

●Dedicated team player

Work History

Sales Associate/ Cashier/ Produce 08/2016 to 11/2016

Martins Grocery Store – Richmond, Virginia

●Establish or identify prices of goods, services, or admission, and tabulate bills using calculators, cash registers, or optical scanners.

●Greet customers entering establishment.

●Stock shelves, and mark prices on shelves and items.

●Take and record temperature of food and food storage areas such as refrigerators and freezers.

●Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.

Front Desk Customer Service/ Sales Associate Cashier 10/2013 to 08/2016

Martins Grocery Store – Mechanicsville, Virginia

●Answer customer questions, and provide information on policies and procedures.

●Assist customers by providing information and resolving their complaints.

●Received payment by cash, check, credit cards, vouchers, or automatic debits.

●Issue receipts, refunds, credits, or change due to customers.

●Supervise others and provide training.

Customer Service Cashier/ Sales Associate 07/2007 to 10/2008

Big Lots – Richmond, VA

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

●Check to ensure that appropriate changes were made to resolve customers' problems.Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.

●Confer with customers by telephone or in person to provide information about products or services and obtain information about complaints.

●Greet customers entering establishment.

●Request information using paging systems or sending pages to appropriate person or department.

Data Entry Clerk / Receptionist 05/2002 to 03/2003

Perse Medical – Glen Allen, Virginia

●Read source documents such as canceled checks, bills, and enter data in specific data fields using keyboards.

●Compile, sort, and verify the accuracy of data before it is entered.

● Locate or report data entry errors, or report them to supervisors.

●Assisted patients, insurance providers, or doctors office with questions or concerns regarding accounts and services.

Medical File Clerk 09/2001 to 03/2002

HealthSouth Hospital – Richmond, Virginia

●Protect the security of medical records to ensure that confidentiality is maintained.

●Retrieve patient medical records for physicians, technicians, or other medical personnel.

●Perform general office duties such as typing, operating office machines, and sorting mail.

●Sort or classify information according to criteria, or chronological, alphabetical, or numerical order.

●Eliminated outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.

Education

●Career Studies Certificate: Medical Records Coding expected graduation date 08/2018

Reynolds Community College (Parham Campus)- Richmond, VA

●Career Studies Certificate: Administration of Justice graduation date 05/2015

John Tyler Community College - Chester Campus- Chester, VA

●High School Diploma: graduation date 06/1997

Henrico High School- Richmond, VA

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