Help Desk Technician

Gideon Nfor

Ivey wood lane, Apt ***, Durham NC,**703

Tel: 240-***-****

Email: ***********@*****.***

Skill sets

Sound communication skills.

Ability to multi-task by talking, typing and keep seamless interaction. Great questioning and listening skills.

Estimable time management skills.

Desirable decision making and judgmental skills.

Ability to perform software and hard ware installations. Can work alone as well as in a team.

Knowledge of computer hardware and soft ware maintenance and troubleshooting. Strong maintenance skills.

Powerful cabling skills.

Great sub netting skills.

Proficiency in network monitoring (Wire shark).

Fine Linux shell prompt management skills.

Distinguished Mathematical modeling skills.

Excellent command of IT/Scientific Methodologies and Procedures. Teaching, presentation and documentation skills.

Leadership and project management skills.

Training Courses and Certifications

CompTIA A+ (220-901/220-902) Certification Course, Wake Tech community college Raleigh, NC (CompTIA Certified)

CompTIA Network+ Certification Course Wake Tech Community College Raleigh NC CompTIA Linux+/ LPIC-1(LX0-103) Certification Course, Wake Tech community college Raleigh, NC

Human Resource Management, Wake Tech community college Raleigh, NC Design and Modeling Inventor skills, Project Lead the Way (PLTW) STEM, University of South Carolina, July 2015.

Work experience

Lead Science Teacher Clio Elementary middle school/ Marlboro school of discovery, SC, USA. September 2014- June 2016.

Head of science Department; monitored and carried out departmental lesson planning.

Monitored student’s progress and held meetings with students, parents/guidance and stakeholders on ways to enhance student’s academic performance.

Conducted Science Technology Engineering and Maths (STEM) instructions on design and modeling.

Represented school district in capacity building seminars and shared acquired skills with colleagues.

Science Coordinator/ head of Biology department, Government High school Kake- Kumba, Cameroon, March 2006- September 2014

Coordinated Laboratory activities and managed the school’s science department

Represented school in division wide and region wide programs

Learned and presented alternative instructional and assessment methods and classroom management skills

Monitored student’s progress and held meetings with colleagues and parents on various improvement strategies.

Veterinary assistant, Mai Ngai Agro-Veterinary Konsult Group of Farms, Bamenda, Cameroon. September 2001- March 2004

Customer service Supervisor /marketing personnel

Prepared and dispensed veterinary medicine.

Performed quality control check on farms and submitted weekly reports

Data entry on sales of medicine and analysis

Education

Holder of a Bachelor of science in Biology, with a minor in Chemistry, University of Younde 1

General Certificate of Education (GCE) Advance level (high school), Government Bilingual High School Nkambe, Cameroon, June 2001, GCE Ordinary Level (middle school), Government Secondary School Tabenken, Cameroon, June 1999.

Languages

Native English speaker Other languages : French

Contact this candidate