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Customer Service Information Technology

Richmond, Virginia, United States
August 29, 2017

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*** **** ***** ****** #***, Richmond, VA 23219 C: 571-***-****


Currently a student, with the goal to obtain employment within the IT field to gain hands on experience. I haveextensive experience within management, as well as being well-versed in troubleshooting and repairingmalfunctioning hardware and software. I seek an opportunity in which I can grow and learn within the ITindustry.


Technical Skills: Microsoft (Office, Excel, General Skills: Motivated self started and teamPowerPoint, and word), Mac OS X, AS/400, player, detailed orientated but flexible, persuasiveTCP/IP, VPN, general third party desktop negotiator, strong interpersonal skills, conflictapplication support, testing, Peoplesoft, restoration resolution, experienced management skills, andof data. Databases: SQL, MySQL. Computer adaptable with the desire to expand current skillLanguages: HTML, JavaScript, and Python. set. Additionally, Anti-virus solutions. Internet setupand repair.Certifications: CompTIA (expected completion8/17)


Manger, 05/2015 to CurrentBroadway Market Place – Richmond, Virginia, United States

Cross-trained and supported other managers.Investigated and resolved customer inquiries and complaints in an empathetic manner.Solved unresolved customer issues.Strong leader of customer support staff.Trained staff on operating procedures and company services.Managed recruiting, hiring, and training staff that meet objectives in customer service, inventory andgeneral retail duties

Parking Enforcement Officer, 05/2013 to 10/2013Northern Virginia Community College - Woodbridge Campus – Woodbridge, Virginia, United States

Detected suspicious activities and watched for criminal acts and rule infractions.Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences andentered them into a tracking database.Warned offenders about rule infractions and violations and verbally evicted violators from premises.Gave statements that were used at judicial hearings and trials involving criminal acts committed against theschool.

Computer Lab Assistant, 08/2012 to 05/2013Northern Virginia Community College - Woodbridge Campus – Woodbridge, Virginia, United States

Using Peoplesoft, assisted prospective students in enrolling into the college as well as registering forclasses. Provided assistance to users by opening, assessing and resolving technical issue tickets.Troubleshooted hardware issues, software resolutions and physical repairs. Preformed daily preventive maintenance (software and hardware) to insure that the lab operatedproficiently.Helped the formation and completion of student user accounts and troubleshooted setup issues.


Associate of Science: Computer Programming, CurrentJ. Sargeant Reynolds Community College - Richmond, Virginia

Have maintained honor roll in all classes.Scheduled to graduate in spring 2018, and planning on transferring upon completion to pursue a bachelors ofscience in programming.

Associate of Science: Information Technology, 2012-2015Northern Virginia Community College - Woodbridge, VA

Took classes part time intermittently while working full time, additionally participated in a work study programto gain IT experience.

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