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Marketing Technical Support

Bengaluru, Karnataka, India
August 29, 2017

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Contact @ +91-702*******


Seeking a challenging, learning and perspective job which will enhance to exhibit my talents to grow as a professional. To serve the company the best where honesty and smart is acknowledge.

Personal Skills

Quick learner, able to grasp new ideas, concepts and methods.

Ability to work as an individual and in a group.


Having 2years of experience in Email Marketing Industry Managed and deployed Email campaigns for multiple clients Maintained excellent client relationships as well as excellent working relationship within the Unit.

Possess excellent technical, leadership, communication, and organizational skills.


Currently Working as Executive Quality Analyst in Kenscio Digital Marketing Pvt Ltd at Bangalore from Sep 2015 to till date.

Worked in C-Cubed Solutions Pvt. Ltd at Bangalore from MAY 2011 to April 2012 as Technical Support Executive(Clients & Server support for windows Administration)



Campaign Creation.

Image hosting.

Campaign Scheduling and tracking.

QA before deployment.

Scheduling the campaign on required date and time given by the client.

Post deployment work is done to track the total delivered tickets and undelivered tickets. It is carried out for all the campaigns after deployment of the templates.

Maintain daily, weekly status reports in MS-Excel.

Deploy all email campaigns through our web based Email Marketing tools and ensure messages are web and mobile-friendly.

Preparing and executing daily Email and text/mobile campaigns.

Developing and maintaining favorable relationships with clients, ensuring that clients' needs and goals are consistently met.

Maintaining monthly, quarterly, and yearly summary reports using DMC.

Managing external agency performance and dynamic as they relate to email marketing.

Proofreading Email Content, Ensuring all links are active and landing to correct page, Checking for Email rendering in Gmail, Yahoo, AOL, Hotmail and Outlook (IE, Mozilla and Chrome)

Preparing reports and insights that accurately assesses the delivery and performance of each email campaign on a daily, weekly and monthly basis.

Measuring and reporting performance of email marketing campaigns, and assess against goals

Experience in leading successful email personalization strategies.

Manage list segmentation and develop customer segmentation strategies to increase engagement and retention and to get the right message to the right person at the right time.

Working with creative resources to develop effective designs for all emails as per client requirement.

Automated/event triggered campaigns and lifecycle management processes.



Role of Technical Support Executive:

IT Support for Small co-operates and Home users.(Client & Server)

Configure and Support for Email Clients (likes Microsoft Outlook, Outlook Express, Windows Mail)

Support Printer issue (Local or Network printer)

Virus Removal, Spyware, Adware.

Microsoft Office Support (installation issue, Word issue, excel issue, Outlook issue)

System Maintenance (Windows XP, Vista and Windows Server 2003, windows vista, windows 7,windows 8)

Managing of Backups (Windows backup)

Operating Systems issue (Windows 2000, XP, Vista, 2003 Server, windows 7)

Installation & Configuration of Antivirus Packages like Norton, MacAfee, AVG, etc.

Applying operating system updates, patches, and configuration changes.

Maintaining of active Directory like create user account, group, and resetting password.

Educational Qualification



Name of institute


April 2009

B. E (Electronics and Communication)

TRICHY Engineering College, Trichy.


MAR 2005

Higher secondary

Maxwell Matric Hr.Sec. School, Thanjavur.


APR 2003


Maxwell Matric Hr.Sec. School, Thanjavur.


Technical Skills:

Knowledge in SQL and HTML.

Personal Details


Date of Birth : 23 APRIL 1988.

Sex : Male.

Marital Status : Single.

Languages Known : English and Tamil.

Permanent Address : South Street, Thennamanadu (p.o),

Orathanadu (T.K),

Thanjavur (Dist).



I hereby declare that all the information given in this form is true to the best of my Knowledge.


Date: Yours sincerely,


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