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Customer Service Sales

Gainesville, Virginia, United States
August 28, 2017

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***** ****** ***** **. ***********, VA 20155

Cell: 703-***-****



Bachelor’s of Science – Concentration: Biotechnology (GPA 3.89)

(Graduated: May 2017)

Work Experience

Universal Banker July 2013 – Current

Capital One Bank N.A.

Gainesville, VA

Strategically accomplished annual goals based on the priority of the company; new accounts, credit cards and other related bank products

Cultivated customers’ relationship with the bank to insure account satisfaction and resolve conflicts relating to transactions, fees and ambiguity

Used multiple systems to locate customers’ profiles to analyze personal needs and tailoring conversation to suggest best-fit products

Engaged in administrative activities; retention, audits, customer engagement and filing and approving documents; recent branch audit scored 99%

Pharmacy Technician May 2015 – September 2016

Walgreens Pharmacy

Gainesville, VA

Under the supervision of a Pharmacist maintained proper stock levels prepared filled priced and delivered pharmaceuticals to patients.

Entered prescriptions into computer system completed reports and provided customer service including ensuring the patient understands dosage instructions.

Referred patients to Pharmacist for answers to specific questions.

Acted as the first line check against possible negative drug interactions with other prescriptions on record and notified Pharmacist.

Gathered and reported weekly status updates on multiple projects across the Walgreen’s stores within the district to analyze the sales goals and individual performances

Dealt with the prescribers and insurance companies for various claims and policy issues

Conducted administrative duties, interacted with patients on daily basis, stocked shelves, filled prescriptions, managed patient database, conducted monthly audits on incoming and outgoing prescription drugs, and operated cash registers

EMT Technician October 2016 – February 2017

NOVANT Health Prince William

Haymarket, VA

Screened prescriptions for medication order errors and drug or allergy contraindications understanding that there are no insignificant mistakes especially to the patient

Performed mathematical calculations for special dose preparation and compounding

Dealt with incoming and outpatients in a very rapid paced environment both in red and yellow zones.

Stocked and re-shelved with medical supplies efficiently. Ensured that the emergency IV quick kits were ready effectively

Maintained the patient rooms and was well versed in medical terminology to decode for PAs and RNs when necessary


Gene Mapping, DNA Sequencing, DNA Extraction, Bacterial Culture, Mass Spectrometry, Liquid Chromatography, PCR, Gas Chromatography, R-Studios, Microscopy, Gel Electrophoresis, Pipetting, Forensic Biology


Microsoft Office Specialist Certification.

IC3 (Internet and Computing Core Certification.

Medical Terminology, Advanced Human Anatomy and Physiology, Biostatistics, HIV/AIDS, Microbiology, R&D Research in Biotechnology, Genetics


Multilingual: Fluent in Arabic, Urdu, Hindi, and Spanish

Ray Watson Scholarship Award

Citizenship Award

MVP 2015 for achieving high sales- Capital One Bank

District recognition for sales and service


Available Upon Request

Contact this candidate