Customer Service Customers

Terrik Z . M iller

*** * ***** * **** M anor

Marietta, G eorgia 3 0067

404-***-**** H ome

813-***-**** M obile

OBJECTIVE: Obtain a responsible position in a working environment to assist the company in its goals and coordinate assigned d uties.

SUMMARY: Seven years of experience working with telecommunications providing excellent customer service. Meticulous Field Technician, ability to multi-task effectively and accurately, superior troubleshooting skills, and perform calmly in pressure situations. This candidate is dependable, enthusiastic, a team player and, effective listener. This candidate consistently draws upon groomed interpersonal skills while achieving s et g oals.

EDUCATION: High S chool D iploma; M ay 1 999; C hamberlain S enior H igh S chool, T ampa, F lorida Albany S tate U niversity; A lbany, G eorgia; M ajor: S ports M edicine Roffler-Moler C ollege; M arietta, G eorgia, M aster B arber T raining Atlanta T echnical C ollege; A tlanta, G eorgia, M aster B arber T raining EXPERIENCE:

Jun 1 3 – P resent Field T echnician - V itel C ommunications, T ucker, G eorgia Performance of Cable Installation Systems and Electronic Devices at residential and commercial sites. Connect home units to outside cable lines, run new lines when needed, and configuration of cable boxes and Internet modems. Inspection of indoor outlets and outdoor feeder lines for proper connection. Perform inspections on customer’s televisions, wireless adapters, and modems to configure a system the best way using coaxial cable. Monitor/check all devices to ensure all are working properly and process troubleshooting techniques. Operate personal and company vehicle for service. On site customer training on user-friendly, specialized remotes and digital video recorders. Selects the correct products or assists customers in product selections, based on customer’s needs. Responds to service calls when customers are experiencing system problems in a manner and time frame consistent with company goals. Train fellow technicians on daily job functions and equipment use. Maintain detailed documentation through logging and e-mail for customers and internal use. Work collaboratively with customers, team members, a nd c ompany t o a chieve d esired r esults. Mar 0 3 – O ct 1 2 Field T echnician - C harter C ommunications, M arietta, G eorgia Performance of Cable Installation Systems and Electronic Devices at residential and commercial sites. Connect home units to outside cable lines, ran new lines when needed, and configuration of cable boxes and Internet modems. Inspection of indoor outlets and outdoor feeder lines for proper connection. Performed inspections on customer’s televisions, wireless adapters, and modems to configure a system the best way using coaxial cable. Monitor/checked all devices to ensure all are working properly and process troubleshooting techniques. Operated personal and company vehicle for service. On site customer training on user-friendly, specialized remotes and digital video recorders. Selected the correct products or assisted customers in product selections, based on customer’s needs. Responded to service calls when customers were experiencing system problems in a manner and time frame consistent with company goals. Trained fellow technicians on daily job functions and equipment use. Collected monies and or billed customers for service. Maintained detailed documentation through logging and e-mail for customers and internal use. Worked collaboratively with customers, team members, and company to achieve d esired r esults.

Feb 0 7 – N ov 1 1 Custodian; R &C C leaning; B uford, G eorgia Cleaned and maintained small and large office buildings. Cleaned tables in cubicles and meeting rooms. Cleaned the kitchen area. Cleaned and restocked bathroom sinks, toilets, urinals. Emptied trash and recycling bins. Cleaner floors: mopping, sweeping, and polishing. Vacuumed and cleaned mirrors. Stripped and waxed floors using a floor buffer. Cleaned carpet using a dry method, extraction, and steam and b onnet. C leaned a ir-conditioner v ents, s tainless s teel, a nd o ther s pecial s urfaces. Terrik Z . M iller

200 P owers F erry M anor

Marietta, G eorgia 3 0067

678-***-**** H ome

678-***-**** M obile

References A vailable U pon R equest