Customer Service Administrative Assistant

Maurizio Di Curzio

**-*** ******** *** *-mail: ********.********@*****.***

Winnipeg, MB R2M 1C4 204-***-**** (Cell)

HIGHLIGHT OF QUALIFICATIONS

• 5+ years of experience working in statistical analysis, research support

and administration

• Bachelor of Science (Statistics), University of Winnipeg, 2006

• Able to perform statistical analysis in areas of Business and Management, Manufacturing Sectors, Quality Assurance, Biological Sciences, Physics, and Finance

• Knowledge in Theoretical Statistics, Probability Theories, Design and Analysis of Experiments, and Survey Sampling

• Proficient in Microsoft Office (Access, Excel, Word), typing speed of approx. 60 wpm

• Advanced statistical software programming skills such as SPSS and R as well as C++

Efficient Proactive Adaptable

RELEVANT EXPERIENCE

Statistical and Research Analyst Skills

• Collaborated with management and primary stakeholders to establish what information needs to be collected, the scope of the project and suggestions to enhance compliance

• Created forms to collect demographic and statistical information from users of a service, with particular attention to confidentiality and non-disclosure agreements

• Collected data from clients in person, over the phone and by e-mail, carefully ensuring that information is accurate and maintaining anonymity of individual responses

• Combined individual responses to create case studies or sample data

• Analyzed and compiled financial and organizational data to provide summaries so that management could make educated decisions, leading to increased funding

• Calculated scores for the lifeguard competitions held at swimming pools in Ontario

• Created a computer simulation program replicating a Monopoly game to answer specific questions about chance and probability

• Exceptional research and summarization skills, able to synthesize large amounts of complex or technical data and present it in plain language

Administrative Assistant Skills

• Multitasking abilities demonstrated via the efficient and accurate handling of incoming calls and personal visits, directing clients and providing information promptly

• Managed day to day administrative responsibilities including writing business correspondence, filing, faxing, photocopying, taking minutes, and managing mail

• Able to handle confidential information accurately with discretion and work under non-disclosure agreements that protect sensitive information

• Created federal court documents and letters to enforce legal action on clients

• Confirmed information was recorded and appropriately filed, using alphanumeric and proprietary filing systems

• Collected large amounts of debt from clients and documented and filed the information

Communication and Interpersonal Skills

• Adapted to large amounts of work and change in a high paced environment

• Dealt with the public in a professional manner

• Recognized for exceptional customer service skills that lead to referrals

• Superior problem solving skills and time management abilities

• Well-mannered with professional telephone etiquette

• Dedicated to team efficiency, willing to go above and beyond to help out

WORK HISTORY

Enumerator / Interviewer (term)

Statistics Canada / Elections Manitoba 2006, 2011, 2015 – present

Promotional Representative (casual)

Summerhill (MB), EventsPro (MB), and SDIMarketing 2011 – present

Collections Officer

Canada Revenue Agency 2017

Private Tutor

University of Winnipeg (MB), Seneca College (ON) and Private Practice 2006 – 2013

Administrative Assistant

Pinnacle Staffing (ON) 2007 – 2009

Data Entry Operator (seasonal)

Winnipeg Taxation Centre (MB) 2005, 2006

Customer Service Strategy Analyst / Reception (term)

Terry Ortynski Nissan (MB) 2005

Advocacy Research Analyst (term)

Nine Circles Community Health Centre (MB) 2003

EDUCATION

Social Service Work Diploma: Seneca College (Toronto, ON) – 2011

Bachelor of Science (Statistics): University of Winnipeg – 2006

VOLUNTEER EXPERIENCE

Community Involvement: Riverview Health Centre – 2002 – 2012

Tabulator: Manitoba and Ontario Lifesaving Society – 2006 – 2007

Statistical Researcher: Youth Employment Service – 2004

References Available Upon Request

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