Customer Service Representative
Resume:
Dorothy J. Herbowy
*******@*********.***
Management professional with over twenty years of focused experience in customer service. Experience:
• Accustomed to a large volume of work, with the ability to work well under pressure.
• Knowledgeable and proficient software such as EFI Logic, Adobe Quark, Photoshop, and Illustrator, Kodak Prinergy, and Insite, as well as Microsoft Excel, and Microsoft Word.
• Accounts payable and receivables including generating invoices for customers, and processing credit card payments.
Employment History:
Rose Printing Co. - Tallahassee, FL 2010 – Present Customer Service Manager
• Coordinated production of printed materials.
• Handled an estimated 50-75 customers monthly, and maintained customer contact regarding job status.
• Obtained approval for artwork, ink samples and color proofs.
• Process monthly KIP and SOP and OFI’s
• Maintained daily and weekly production reports for managers.
• Initiated and led training seminars for co-workers on new computer programs.
• Notified customers when their job was completed and prepared the billing invoice.
• Created and prepared department forms and worksheets.
• Assisted customer in selecting specific materials for their projects.
• Inspected printed materials to verify color, clarity and quality of the printed piece. The Printing House Inc - Quincy, Florida 2005-2009 Customer Service Representative
• Answered customer’s telephone, and email inquiries regarding new accounts.
• Prepared and provided customers with samples, prices, shipping times and estimated costs.
• Created and prepared department forms and worksheets.
• Assisted customer in selecting specific materials for their projects. Rose Printing Inc. - Tallahassee, FL 2004-2005
Customer Service Representative
• Prepared and provided customers with samples, prices, shipping times and estimated costs.
• Answered customer inquiries regarding new accounts, while remaining attentive to deadlines.
• Notified customers when their job was completed and prepared the billing invoice. Brodock Press - Utica, NY 1993-2004
Prepress Supervisor
• Responsible for supervising and coordinating the department in job setup, proofing, and other prepress tasks required to provide accurate and on time delivery of printed materials.
• Oversee staff and ensure that quality, processes, improvement initiatives, equipment care and supplies are managed to meet expectations.
• Working leadership role, involved in the support and assistance of daily job completion when needed.
• Communicate with all levels of leadership in an articulate and professional manner.
• Communicate with clients on file specifications, file delivery and issue resolution. C.L. Hudson Printing - Utica, New York 1988-2004
Prepress Associate
• Responsible for proofing, and other prepress tasks required to provide accurate and on time delivery of printed materials.
Education History:
Utica College of Syracuse University, Utica, NY Paralegal Certification - 1992 Whitesboro Central School, Whitesboro, NY Business major - 1981
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