Engineer Technical Support

Syed Muhammad Sarfaraz Hussain

House No. R-***, Sector 11-C1, Adam town, North Karachi-75850.Pakistan.

Cell phone No: +92-333-*******

Email:***********@*****.***

Objective

To pursue a career with a dynamic organization where I can contribute & learn for betterment of the organization.

Education

B.S with Telecommunication from Federal University of Arts, Sciences & Technology in year 2013 with ‘2.7’ CGPA

Intermediate (Pre-Engineering) from Board of Intermediate Education, Karachi in year 2008 with ‘C’ grade.

Matriculation (Science) from Board of Secondary Education, Karachi in year 2005 with ‘A’ grade.

Employment History

IT Support Engineer

Army Public School Central Ordnance Depot Karachi

18th of January 2016 to continue . . . .

Responsibilities

Coordinate and conduct groups and individual training sessions based on staff and organizational learning needs

Highly skilled in organizing training workshops and for present and new employees.

Able to maintain training programs within the business to ensure that all employees training are current.

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Talking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with staff and other team members.

Testing and evaluating new technology & software.

Testing software to identify and resolve problems from end users perspective.

In charge of testing developed software against specified requirements.

Accurately monitoring and recording results in test documentation.

Preparing detailed test plans, acceptance criteria and test scenarios for each project

Skills Used

English Communication Skill (fluent in Speaking, reading & writing).

Data Communication.

Computer Science Teacher

Army Public School Central Ordnance Depot Karachi

18th of January 2016 to continue . . . .

Summary of Skills

Composed, innovative and creative.

Store house of fresh ideas and a keen learner who believes in team work and co-operation in an organization.

Profound knowledge of various computer applications and ability to solve the technical problems.

Excellent communication and written skills as well as ability to motivate the students.

Ability to provide the best practices to make the students expert in using computer.

Capacity to solve the problems pertaining to the computer programs

Elaborative approach as well as analytical attitude.

Ability to research on the various computer applications.

Ability to provide support to the students and good organizational skills.

Network & Customer Support Officer

Vital Soft Pakistan Limited-Karachi

27th of November 2014 to 19th of October 2015

Responsibilities

Network Maintenance.

Customer Management.

Providing Technical support to UK customers

Customers’ Complaint Handling & Solution.

Installation of our products remotely.

Website Testing.

Skills Used

English Communication Skill (fluent in Speaking, reading & writing)

Data Communication

IT Engineer

j&p Coats Pakistan Limited - Karachi

7th of October 2014 to 21th of November 2014

Responsibilities

Network & System support Engineer

There are multiple types of tasks as I have faced during my job in which my core responsibility is to maintain networking.

Skills Used

Data Communication

Training/Internship

Internship at Pakistan Telecom Limited (PTCL) (from 11-03-2013 to 21-04-2013)

Switching

Transmission

Wireless communication

Internship at Civil Aviation Authority (CAA) (from 10-05-2013 to 28-05-2013)

Equipment Control Room (ECR)

Air Message Handling System (AMHS)

Radar

Professional Courses

CCNA(Routing & Switching)

MS Office (MS Word, MS Excel & MS Power Point)

Technical expertise in Modeling on AutoCAD.

Reward & Achievement

Team Leader of internship group at CAA & PTCL.

Class representative.

Personal Information

Father’s Name Syed Muhammad Afzal Hussain

Religion Islam

Nationality Pakistani

Marital Status Single

Domicile Karachi (Sind)

Date of Birth 29th of Jan 1989

CNIC 42101-5955760-3

Passport no C7580771

Dear Hiring Manager,

I would like to express my interest in a position as an IT Executive.

As per my educational & career background I believe that I am a strong candidate for that position at your Organization.

I am experienced & energetic want to contribute in the betterment of the org.

My maturity, practical experience & eagerness to enter in Telecom market make me an excellent addition assistant.

I just wanted to reiterate my strong interest. I think it might be a great match, and I would love proceed further my career & orient my skills furthermore with your Organization.

Kindly give me a chance to work with your team. I shall be highly thankful to you in this regard.

Yours obediently,

Syed Muhammad Sarfaraz Hussain

Email: ***********@*****.***

Cell phone no: +923*********

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