SHAMIKA MURPHY

**** ************ ***, ***********, ******* 32311 850-***-****

ac10r6@r.postjobfree.com

CAREER SUMMARY

Highly driven, dependable individual with over 10 years of experience in performing a wide range of clerical and administrative tasks. Demonstrated talent in resolving customer complaints, handling high volume phone calls, and answering customer queries.

WORK EXPERIENCE

Administration Assistant: DCF/Manpower

– Child Care Tallahassee, FL July 2017- Present

Support Regional Safety Program Manager and/or Supervisors and Counselors in the Child Care Regulation program by performing administrative tasks and duties as requested.

Demonstrate proficiency in using Child Care Regulation computer application (CARES) and other programs/databases (MFMP, Outlook, MS Office) in order to complete assigned tasks.

Customer Service/Transaction Processor: Xerox Tallahassee, FL April 2008- April 2016

Acted as the point of contact for Florida Kidcare with regards to information and updates regarding healthcare coverage.

Rendered services for Affordable Health Care (Obama Care), by enrolling the State of Connecticut recipients into healthcare plans and posting payments when applied.

Provided coverage verification between participants and insurance vendors.

Submitted recipients’ insurance to medical facilities when needed.

Demonstrated as a trainer and coach for new hires, by teaching company policies and procedures.

Handled disputes by conducting research and deciphering correspondence which avoided Level 1 disputes.

Mailroom Account Clerk: Spherion Tallahassee, FL June 2005-April 2008

Enrollment Processing Distributor, Open and logged all provider mail received for the Florida Medicaid Program.

Distributed, documented and returned all incoming mail to provider enrollment departments.

EDUCATION

James S. Rickards High School, Graduated May 2004