Joydeep Singh

224-***-****

ac10ne@r.postjobfree.com

Work Experience

Technology Intern at Maine West High School-Des Plaines, (June 2013-June 2017)

PC support for end users, staff, faculty & students

Assist students, faculty and staff with PC and Chromebook repairs.

Aide and supervise new student employees.

Perform weekly computer lab and classroom maintenance on PCs.

Assist computer lab supervisors with software and new hardware installations.

Maintain an operational and clean environment for all open lab users.

Aide in the training of new coworkers.

Assist with all aspects of software/hardware technology integration into the curriculum.

Provide technical assistance to facilitate the use of the local area and wide area networks.

Coordinate cabling and wiring projects regarding phone, network and audio/video installations

Diagnose and solve hardware and software problems on all desktop and laptop systems.

Configure, installed and deployed a standard software suite to all desktops and laptops onsite.

Configure, deploy and support 1200+ devices for a 1:1 Chromebook Initiative.

Installed/upgraded Mac and PC components such as network cards, memory, hard drives and modems.

Performed diagnostics on Mac and PC equipment to troubleshoot problems down to the component level.

Installed and configured computer labs in the classrooms.

Expertise hands in troubleshooting of Computer hardware related problems such like Printer and Drivers.

Managing and Maintaining the Servers, PC’s, Routers and Switches.

Configuring, Managing and Maintaining Networking Equipment’s.

Installing, configuring and administering network technologies

Installed and configured DHCP Client/Server

Provided technology coaching to teachers, parents, students and administrators on a 1:1 basis for the integration of Google Suite and Google Apps for Education in the classroom so they are comfortable connecting and collaborating

Instructed students in grades Ninth through Twelve weekly using Google Apps for Education within the content and curriculum to enhance student learning

Modeled lessons using Google Apps for Education including the implementation of Google Classroom.

Microcomputer hardware and software troubleshooting knowledge

Proficiency in Microsoft Office Suite, Windows OS, Chrome OS, OS X & Linux

Help Desk Agent At Caterpillar (June 2017-July 2017)

. Changed Passwords from Active Directory

. User ticketing system (Remedy)

. Helped Users with VPN issues

. Troubleshoot Computers virtually

. Placed orders for Laptops, Computers

. Helped Users with Citrix Issues

Education

August 2015-Present –University Of Illinois at Chicago, IL

Bachelors of Computer Engineering

Expected Graduation- 2018

July 2013-August 2015-Oakton Community College, IL

Associates in Liberal Arts

August 2009-June 2013 Maine West High School, Des Plaines IL

High School Diploma

Skills

Organized, punctual and teamwork skills.

Efficient troubleshooter and problem solver.

Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

Effective time management – Can solve complex system problems in minimum time.

Contact this candidate