Summary

Skills

Experience

Education and Training

References

CANDACE BATES

**** ****** **

Rocky Mount, NC 27804

Cell: 434-***-****

ac10mt@r.postjobfree.com

Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with colleagues, executives, and business audiences. Employee Relations Training and development. Staffing and recruiting professional with exceptional customer service skills. Compensation/Benefits Administration and Customer Relationship Management (CRM)

Inventory control

Operations management

Staff development

Third Party Collections Professional

Cross-functional team management

Supervision and training

Skilled negotiator

09/2016 - Current

Raleigh, NC

Manager, Bad Debt

Adreima

Direct strategic initiatives to achieve metric and revenue goals for Raleigh and Chicago call centers. Initiate programs that standardize training for collectors on FDCPA, FCRA, HIPAA, CFPB and TPL. Manage Legal Collections Program and Law Firm partnership. Conduct weekly coaching/development sessions with direct reports to ensure call center metrics, objectives and goals are met.

Create individual action plans and performed quarterly and annual reviews. 02/2006 - 09/2016

Charlottesville, VA

Collections Supervisor

SCOTT KRONER PLC

Recruit, hire and train new employees for civil litigation and collections practice. Mentor, coach and Cross-Train firm employees.

Identify inefficiencies and make recommendations for process improvements. Review, investigate and correct errors and inconsistencies in Trust Account financial entries, documents and reports. Act as court liaison between judges, court administration, attorneys, government agencies and the public. 11/2004 - 12/2005

Charlottesville, VA

Division Manager

RSI ENTERPRISES, INC

Maximized operational effectiveness across territory and supervised local managers. Assessed effectiveness of collections representatives. Established clear lines of communication between business and clients. Reviewed and renegotiated key contracts.

Designed employee motivation strategies and contests. Submitted monthly reports to senior management.

09/2000 - 05/2004

Charlottesville, VA

Director of Operations

STEP ONE, INC

Maintained compliance with company and legal requirements. Managed operations in accordance with budget requirements. Administered marketing strategies.

Coordinated and directed project meetings.

Implemented training programs for compliance guidelines, HIPAA and FDCPA. Analyzed program data to assist in strategic decision-making with President and board of directors. 07/1997 - 08/2000

Charlottesville, VA

Advanced Collections Supervisor

STEP ONE, INC

Oversaw training and daily performance of advanced collections staff. Developed and administered department objectives and goals. Reviewed delinquent client accounts and made recommendations for civil action utilizing information obtained from credit bureau investigations and skip tracing.

Liaised directly with clerks offices and made regular General District Court appearances to obtain judgments and participate in contested cases.

BACHELOR OF SCIENCE: Virginia State University - BUSINESS MANAGEMENT 1995 Petersburg, VA

BUSINESS MANAGEMENT

REFERENCES Available upon request.

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