Help Desk High School

ROOSEVELT KIMBROUGH JR

214-***-**** cell

Plano,TX

*********.*********@*****.***

SUMMARY

Experienced professional with more than 6 years in driving and analytical thinker ready to resolve complex issues

Critical thinker who address customer problems quickly and consistently exceeds performance standards

TECHNICAL SKILLS

CDL CLASS A

HAZMAT and Tanker endorsement 1/18/22

TWIC cardholder 5/23/22

Network Troubleshooting experience -TCP/IP, Lan, Wan, router, Switches

Knowledge of Windows Command prompts

PC hardware configuration and diagnostics

EXPERIENCE

DXC, Plano, TX

January 2017 to July 2017

Help Desk Analyst (Government contractor )

Provides end-user support for specific software applications.

Configured hardware at work stations for end-users

Created and terminated new users access to network

Monitored servers and users to ensure that the systems are operational

PEPSICO, Plano, TX

Help Desk Analyst (contractor)

July 2016 – December 2016

Provided customer support for technical issues related to PCs, mainframe, networking, midrange, business application, messaging, and security in a fast-paced corporate environment

Job involved logging issues into the problem tracking system, resolving Tier 1 and some Tier 2 incidents as well as analyzing problems for escalation to appropriate backline teams if necessary

RYDER LOGISTICS, Dallas, TX

November 2015 – March 2016

Driver Trainer

Worked with new driver associates coach and mentor

Ensure driver safety data is up to date per DOT standards

Worked with technology Microsoft office Excel Word McLeod TMS software and SAP Logistics Management software

Monitored loads for on-time delivery and managed 30-35 drivers, both Regional and Short Haul drivers

Tyson Foods

Driver (OTR)

August 2015 - November 2015

Complete a daily truck log and submit reports of mileage covered at EOD

Observe and report equipment or mechanical failures immediately

Manage routes and routines so they proceed in the most efficient way possible

Find ways to conserve resources, including fuel, to benefit the business

Serve as a brand advocate and ambassador in every interaction with clients and the public

Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management

Comply with all DOT and in-house regulations and rules

MICROSOFT, Irving, TX

Escalation Analyst (contractor)

May 2015 – August 2015

Worked as third level problem solver determinate, track, and resolution of Microsoft online store products

Acted as the single point of contact for all technology related issues

Evaluate routine problem situations and determine which emergency operations or escalation procedures are required consulting with supervisor as appropriate

TELVISTA, Dallas, TX

Help Desk Analyst I

June 2014 – March 2015

Primary job was to provide customer support for technical issues related to PCs, mainframe, networking, midrange, business application, messaging, and security in a fast-paced corporate environment.

Involved logging issues into the problem tracking system, resolving Tier 1 and some Tier 2 incidents as well as analyzing problems for escalation

ARTISTIC DENTAL LABORATORY, Carrollton, TX

Technical Support Specialist

October 2011 – June 2014

Supported customers with online TCP/IP connectivity problems

Role was to ensure proper computer operations so that end users can accomplish organizational tasks.

This included receiving, prioritizing, documenting and actively resolving end user help requests.

Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level

Hirschbach

Driver (OTR)

November 2012 to January 2013

Complete a daily truck log and submit reports of mileage covered at EOD

Observe and report equipment or mechanical failures immediately

Manage routes and routines so they proceed in the most efficient way possible

Find ways to conserve resources, including fuel, to benefit the business

Serve as a brand advocate and ambassador in every interaction with clients and the public

Conduct daily inspections of the vehicle at the end of the shift and report any problems or damage to management

Comply with all DOT and in-house regulations and rules

EDUCATION

High School Diploma

Lakeview Centennial High School, Garland, TX

Bachelors’ in Applied Business Information Systems (currently a junior)

Grand Canyon University Graudation Date 2019

Course work completed:

Communication Strategies for IT Professionals

Fundamentals of Project Management

Web Systems and Technologies

Bussiness Goals IT Professionals

Intro Database Systems

Presentation Graphic Software Powerpoint

Principles of Marketing

Network Architecture

Network + Guide to Network

Contact this candidate