Sales Information Technology

Don Ward

**** **** **., **********, ** ***** 307-***-**** ****.******.****@*****.***

Accomplished veteran of the United States Air Force with an extensive background in leadership training, as well as a track record of success in technology equipment, communications maintenance, and project management. Outstanding performance in all capacities across many years of service, highlighted by numerous awards and commendations. Superior communicator, coach, and leader capable of cultivating key relationships and collaborating with diverse people and entities. Currently possess a DoD Top Secret/SCI Clearance.

Key Professional Skills

Telecommunications

Communications Maintenance

Technical Management

Performance Analysis

Project Coordination

Safety Compliance

Government Relations

Quality Assurance

Policy Implementation

Professional Experience

Trace Systems – Charleston, SC 06/2016 to Present

Communications Electronics Technician

Manage and direct projects to repair signal and communication equipment and maintain backups for communication shelter maintenance equipment, resulting in 100% compliance.

Provide technical direction for the development, repair, engineering, interfacing, integration, and testing of specific components of complex satellite and software systems.

Identify and resolve complex telecommunications network issues for a variety of end users and recommend and implement corrective hardware solutions to meet established service levels.

Assist in the development of implementation plans for all training material for communications equipment and comprehension of the project diagram configuration systems.

Function as the point of contact for government and operational representatives to clarify expectations, address and provide updates for ongoing technical issues, requests, and documentation.

Cross Country Home Services – Anderson, SC 03/2015 to 06/2016

Authorizer

Responsible for quality control in procedural orders and ensuring all necessary financial authorization related projects were being utilized at their highest standards.

Provided training assistance for technical management divisions requiring a strong ability to communicate with many diverse clientele while maintaining a high level of organizational planning.

Managed daily responsibilities in key client relations initiatives involving effective strategic planning and communication with senior management to build rapport to enhance business objectives.

Planned, created, and managed state compliance communication projects involving extensive comprehension of labor Freon regulations as well as a working knowledge of heating and cooling systems.

Utilized technical skillset to organize and formulate communication and financial related information to distribute to our target market both on an internal and external basis.

Lowe’s – Greenwood, SC 07/2013 to 03/2015

Client Relations Electrical Associate

Specialized in assisting customers with electrical troubleshooting related resources during sales operations; commended by senior leadership for setting the standard in workplace initiative and professionalism.

Gathered and consolidated sales and procurement reports for management while using the data to create customer and vendor specific action plans.

Managed a record of equipment, supplies and other items; maintained and demonstrated proficiency in the use and care of complex electrical maintenance and operating equipment.

Utilized knowledge of information technology by regularly executing databases and mainframes to ensure all personnel and clientele were supplied with proper guidelines and materials in the timeliest manner.

Don Ward Page 2

L-3 – Albuquerque, NM 07/2012 to 05/2013

Communications Technician

Inspected and identified equipment discrepancies and developed solutions to system function errors in key repair issues, instrumentation, electronic systems, and safety equipment.

Supported program operations through performing routine maintenance of multi-million dollar valued equipment involving use of electronic testing equipment such as: ohmmeters, ammeters, oscilloscopes, microwave testing tools.

Reviewed and updated testing procedures to ensure safe and successful crew operations for all designated personnel resulting in zero incidents and 100% electronic sustainability.

Led mishap investigations and performed daily safety inspections for multiple communication network sites, conducting site reviews, performing safety audits, and reviewing quality control of safety procedures.

United States Air Force – Various Locations 12/2000 to 01/2012

Satellite Systems Operator

Oversaw multiple technology and communications programs, creating and revising network operating procedures (SOPs), collaborating with multiple agencies to unify systems and implement best practices.

Identified environmental training needs, developed training budget requirements, and managed environmental training records involving procedurally following all government regulatory compliance.

Provided technological enhancement indoctrination and education for civilian and military personnel, developing specialized training, regarding network requirements, and hazard control fundamentals.

Deciphered and analyzed government regulatory compliance law, regulations, and policies while educating Managers and Senior Executive level leadership to ensure limited liability.

Provided analysis & reporting on key company technical security audits, procurement, and compliance packages as well as performance metrics.

Education & Training

College Credits in Communications Engineering, Parks University,

High School Diploma, Wasson High,1984

Relevant Training:

Primary Leadership Development Course

Satellite Systems Wideband Course

Satellite Communications Systems Operator Maintainer Course

Test Equipment & Schematics Flowchart Course

Electronics Wave Guide Propagation Course

Electronics Troubleshooting & Repair Course

Strategic & Tactical Satellite Terminals

Strategic Satellite Terminal Control Systems

Communications Modems

Frequency Conversion Systems

Radio Frequency Amplifiers & Power Supplies

Multiple Encryption Devices.

Digital & Low Rate Multiplexers

Awards

Global War on Terrorism Medal

National Defense Service Medal

Good Conduct Medal.

Armed Forces Expeditionary Medal

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