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Insurance Customer Service

Location:
Arlington, TX
Posted:
August 25, 2017

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Resume:

Jacquay D. ac10hp@r.postjobfree.com

**** ********* **** ***** ******* Tx.75050 817-***-****

QUALIFICATIONS

•Great Communication and Problem Solving Skills

•Strong ability to multi-task as well as Collecting and Assembling Data

•Great understanding of Credit History and Figures

•High sense of urgency and ability to work under Pressure

EMPLOYMENT

ADVANTIUM CAPITAL – (Forensic Underwriter/Q.C) 06/2016 to 03/2017

Reviewing loan files for completeness and accuracy. Analyzing credit documents, including, but not limited to, mortgage applications, credit history and income documents, title documents, appraisals and all applicable compliance documents. Evaluate debt ratio, loan-to-value ratios, credit score, property valuation and various other factors. Determining and documenting loan conditions and communicating requirements and/or decisions. Identifying portfolio risks.

Loss Mitigation /Default Underwriter Effectively manage a portfolio of loss mitigation applications with focus on converting applications to final workout options for customers Review and analyze borrower documentation to determine income and repayment ability, assess borrower's hardship, analyze housing expenses, and determine proper loan resolution.

NATIONSTAR MORTGAGE- XOME (Reo Auction Support) 06/2015-06/2016 I provided full support of all auction properties. Respond to customer inquiries, insuring seller documentation is signed and completed per underwriter instructions, Maintain communication with servicing personnel and Direct Sales personnel to address day-to-day needs and special requests. VANTIUM CAPITAL (Mortgage Escrow Specialist) 07/2013-05/2015

I was responsible for the accurate maintenance of customer escrow/impound accounts for taxes and/or

Insurance. I followed department procedures and ensuring regulatory compliance. I completed the

Processing and researching of insurance exceptions including; lender placed coverage, insurance

Disbursements, cancellations, insufficient coverage. I researched and resolved property tax issues

Including; processing tax disbursements, sales, delinquencies, refunds, incorrect legal descriptions, Parcel and tax title issues. I accurately completed escrow/impound account additions, changes and Deletions. I process escrow analysis (Annual, Final, and Out of Cycle).

CORELOGIC (Mortgage Escrow Support Specialist/Research) 06/2011-07/2013

I research all Escrow related issues to ensure tax, insurance, and, as well as private

Mortgage insurance, I also processes/researches tax payments and Identify missing information or Items that require review/correction I ensure compliance with RESPA and all applicable policies, Procedures, and regulatory requirements and escalated issues.

Mortgage Loan Servicing Processor (Customer Service)

As an inbound call center rep assisted Borrowers/Homeowners with mortgage account related Questions and concerns regarding monthly payment, loan status, payoff inquiries, loan modification Explanation and review of Escrow Analysis in detail.

EDUCATION Graduated from Tarrant County College



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