Customer Service
Resume:
Karmin Treger *************@*******.***
Carpentersville, IL 60110
Objectives
To obtain a position within a highly developed organization that encourages professional growth, and will stretch my knowledge and skills both personally and professionally. Eager to contribute to the growth of a progressive company that will benefit from my highly motivated, strong work ethic, available as needed for training etc.
Experience
American Name Services - 1/21/2017 - 3/22/2017
•Qualify leads received via the internet and phone
•Explain products and services and provide consultative services as to which products would benefit them and why
•Ongoing training via webinars, books, internet sources, etc.
•Provide counts and pricing in a timely manner
•Run counts via internal and external systems
Medical Marketing Service Inc. -3/31/2008- 1/23/2017
New Business Development
•Coach new clients as to how to target their perfect prospects.
•Working with other associations in order to provide our clients with the best available options for their list needs.
•Providing online chat support.
•Primary contact for all referrals directly from the AMA (American Medical Association).
•Consult new prospects regarding best practices for email marketing including importance of subject lines, pre-headers, branding, multi-channel marketing, etc.
•Handle all inbound sales calls to assess prospect’s sales potential and refer them to Business Development Manager if needed.
•High level of understanding of all data elements regarding list management services.
•Maintain a high level of accuracy and compliance within the standard operating procedures.
•Ensure all documentation is received and filed for all orders including list use agreements, non-disclosure agreements, credit card payment, sample mail piece, invoice, etc.
Account Manager
•Developing and maintaining excellent professional relationships with 100+ customers and clientele.
•Proven ability to cultivate and maintain high level customers ($1M+ revenue).
•Consult with prospective clients and provide expertise and advice for their ordering needs.
•Work correspondence via fax, phone, and internet.
•Organize the deployment of customized email broadcasts for our clients.
•Quality Assurance and shipping of customer orders.
•Work with vendors such as the American Medical Association. Strict guidelines had to be met to stay within AMA rules and regulations in order to utilize their physician database.
•Dexterous in HTML coding and compliant with HIPAA guidelines.
•Monitor and facilitate corporate contracts and agreements.
•Administrative support for the Business Development Management Team.
•Highly proficient in time management.
Skills
*Extensive knowledge of customized database which resulted in having the top territory
*Strategic problem solver
*Million Dollar Client Conversions
*Proficient in MS Word, NOWW System, CRM, and Outlook
*Familiar with Medical terminology and HTML coding
*Maintaining excellent relationships with prestigious clientele
*Consistent positive feedback from customers and vendors.
*Team Player
*Positive attitude
*Willing to participate in any necessary training
Education
Data base certifications etc.- Current
Streamwood High School- 1989-1993- Graduated
(Certificate of Completion in Office Education)
References available upon request
Contact this candidate