Margret A. Treiber

***** ******* ****, **** *****, FL 33967

ac10aw@r.postjobfree.com, 571-***-****

CORE COMPETENCIES:

Firewall maintenance and configuration

Cisco, SonicWall, Watchguard, Barracuda

Virtualization

HyperV, VMWare

Microsoft server installation, maintenance, support

Active Directory, Exchange, SQL, DFS, IIS, Sharepoint, etc.

LAN/WAN configuration, maintenance and support

VLANs, Internet connectivity, routing, wireless, monitoring

User support

Desktop support, application deployment, mobile devices

Leadership

Training and supervision, conflict resolution, project planning and management, resource deployment and management

Miscellaneous technologies

Cloud application implementation and support (including Cloudberry AWS, Office 365, Box, Dropbox, Google Apps), Citrix, Blackberry Enterprise server, VOIP(Shoretel), Linux, Malware removal, Mimecast & MXLogic (mail filtering/journaling), Medical and Legal software support. Familiarity with Airwatch.

Miscellaneous skills

Technical writing, purchasing, familiarity with SEO and Web marketing

EMPLOYMENT HISTORY:

Remote Senior Network Engineer, Softrim, Estero, FL

11/2011 – Present

●Remotely supported networks, servers, desktop/laptops and phones.

●Configured, managed and troubleshot Cisco ASA/PIX, SonicWall, Watchguard and other miscellaneous firewalls.

●Supervised and trained new and junior technicians and served as escalation point for troubleshooting of challenging issues.

●Remote supported software, hardware, network, and various IT related problems primarily using Bomgar management software.

●Maintained and managed internal Bomgar servers.

●Supported anti-malware software including Symantec Endpoint Protection, AVG, Kaspersky, etc.

●Created technical documentation on procedures and common issues.

●Managed, troubleshot and maintained Active Directory, Exchange and hosted Exchange environments.

Projects included:

●Selected new mail security provider, implemented and managed it. Migrated over 2700 users from MXLogic to Mimecast. ($35,000 budget).

●Implemented and migrated existing infrastructures to Microsoft 365. (Budget varied).

Bench Technician, Network Depot, Reston, VA

4/2010 – 10/2011

●Remotely supported networks, servers, desktop/laptops and phones.

●Configured, managed and troubleshot SonicWall firewalls.

●Configured servers for deployment on customer premises. Provided remote and telephone support for printer, telephone and various IT related problems primarily using Kaseya management software.

●Supported anti-malware software including AVG, Kaspersky, etc.

●Created technical documents and documented procedures in ticketing system.

●Worked extensively on Microsoft Small Business Servers.

Infrastructure Service Technician, Ajilon Consulting/NTT America, Sterling, VA

9/2009 – 4/2010

●Supported data center operations for custom solutions team.

●Duties included remote hands, rack/stack/labeling new equipment (primarily HP/Dell/Cisco, some Sun blade servers), troubleshooting, neatly cabling and labeling copper and fiber connections, CPU/memory/hard drive upgrades, hardware component replacement, swapping blades/drives, deprovisioning decommissioned hardware, power cycling equipment, quality assurance, customer escorts, documentation revisions and duties as assigned.

Systems Engineer, Johnston McLamb Case Solutions, Inc., Chantilly, VA

6/2006 – 6/2009

Corporate Internal Network Support

●Supported, managed and maintained IT environment for internal staff in primarily Dell/Microsoft shop.

●Assembled, racked, cabled, implemented, administered, maintained, documented and troubleshot various networked devices, including Linux and Windows 2000/2003/2008 servers, Cisco routers, Dell/Windows Vista and Windows XP workstations, and printers.

●Configured and monitored APC Symmetra power solution. Responsible for data integrity (using Symantec Backup Exec), VMWare ESX virtual servers, telephony maintenance and troubleshooting, Microsoft Active Directory, Exchange, SharePoint, IIS and SQL database server administration.

●Offered software recommendations, researched purchasing options, interacted with vendors, assisted consultants with setup development and test environments for deliverables.

Network Engineer, Avectra, Inc., McLean, VA

4/2004 – 6/2006

●Supported customers and internal staff in primarily Dell/Microsoft shop.

●Was responsible for data integrity (using Symantec Backup Exec), VMWare virtual servers, telephony maintenance and troubleshooting, Microsoft Active Directory, Exchange, IIS, and SQL database server administration.

●Managed, assembled, racked, installed, cabled, configured, documented, and troubleshot various networked devices, including, but not limited to Dell Linux/Microsoft Windows 2000/2003 servers, Cisco routers, Dell/Windows 2000/XP workstations, and printers. Managed hardware both internally and in 150 server offsite data center.

Projects included:

●Moving to new facility and data center. ($200,000 budget)

●Implementing and maintaining 100 tape robotic drive to automate backups using Symantec Backup Exec. Implementing multiple PDUs in data center.

●Purchasing, saved company $50,000 by negotiating lower prices with Dell.

Purchasing Agent, Blair, Inc., Springfield, VA

2/2003 - 4/2004

●Provided support to sales, implementation, accounting and vendors to obtain appropriate materials to build customized trade show booths and demo rooms.

LAN/WAN Engineer II, UUNET, Ashburn, VA

7/1999 – 2/2003

●Used creative problem solving skills and expertise to troubleshoot difficult technical challenges.

●Installed and troubleshot high-speed internet circuits.

●Lead and guided less experienced engineers in attaining solutions to difficult problems. Served as an escalation point for challenging technical and customer issues.

●Developed close working relationships with people of varying skills and backgrounds in order to attain mutual objectives.

●Was promoted on several occasions, based on job performance.

EDUCATION:

●5/2004 Montgomery County Community College, Blue Bell, PA

Associates Degree General Studies graduated cum laude

TECHNICAL TRAINING/CERTIFICATIONS:

●2/2015 Microsoft MCP – 74-697: OEM Preinstallation

●9/2007 Learning Tree International, Reston, VA

●SQL Server 2005 Comprehensive introduction: Hands on Learning

●8/2010 SonicWall – Certified SonicWall Security Administrator (CSSA)

AWARDS AND ACCOMPLISHMENTS:

●Published author of speculative fiction.

CLEARANCE:

●Postal Clearance (expired)

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