Rupert Morgan

678-***-****

ac10av@r.postjobfree.com

Application Support Engineer

A wealth of experience in all phases software development and application support.

Well-seasoned in developing, supporting complex Software Systems, and Enterprise Software Frameworks for reliability and maintainability.

Self-directed and energized in solving complicated business problems through innovation, best practices, and the use of best-of-breed technologies. A leader and team player with strong communication skills and mentorship abilities. Highly reputable, confident, disciplined, results-oriented, and committed to excellence.

Technical Summary

Programming Languages: Java 7 EE, .NET, C++, PL/SQL, Unix Shell, JavaScript and Visual, PowerShell.

Operating Systems: HP-UX (9.x/10.x/11.x), Sun Solaris (8.x/ 7.x), Linux 3.x SCO, Windows 10 and Windows Server.

Middleware: Java Message Services, Glass Fish, JBoss, Weblogic, Tom Cat, iPlanet Enterprise Server, IBM Websphere.

Java Packages: JDK (9) SDK (6) JSDK (servlets) iPlanet, JNDI, JDBC, TOPlink, JClass, (KLGroup) Websphere Test Environment and PHINS Messaging system.

SQLLoad, Microsoft Office (2010), Load Runner, Win Runner, Rational Clearcase, Marco Media Fireworks, Java Plug-in, Net Beans IDE and Java Web start, Cloudscape and

Databases: Oracle (10i) DB2, SQL (8) DB2 and Access.

Internet: XML, DHTML, ebXML, XSLT, XML Spy, Java Server Pages (JSP) Java Script, CSS and Active Server Pages, SEO, Google Analytics, Wordpress.

Selected Professional Accomplishments

NexxLinx, Duluth, GA 03/15- 07/21

Application Support Engineer

Supported a multinational rollout of robust, scalable and secure Sales Force enterprise system for clients including Time Warner, GolfNow, CNET, and Pearson.

Supported the development of relational database management systems which include Oracle and SQL.

Supported a cloud-based Customer Interaction Management Platform that is fully integrated and multichannel, employing IP telephony built on a comprehensive software feature set, the NexxLinx platform fuses.

Supported, Installed and configured Jboss Application server in multiple environments which included Red Hat and Sun Solaris.

Supported in-house developed java based tools that deliver new and existing applications to end users.

Performed analysis and presented results using SQL, SSIS, MS Access, Excel, and Visual Basic scripts.

Brandsplat, Altadena, CA 05/2012 – 02/2015

Software Support Engineer

Provided technical expertise, system knowledge, and applicable code updates to support production & test efforts as it relates to customer issues and concerns.

Troubleshoot and developed technical solutions related to software and configuration for the company platform.

Provided software support for the company customize solution for both local and offshore clients who include NIKE, KFC, Meritech, Home Depot, Ernest Julio Gallo and 20th Century Fox. Work with a variety of communication mediums, including chat, email, and telephone support. Remote support session, VPN, TinyVNC experience. Resolved 90% of issues with first call resolution.

Created and updated applications for internal company operations using C#, SQL Server 2016.

Supported Cloud Hosting and platforms that provide the security, control, performance and integration.

Georgia Department of Public Health, Atlanta, GA 08/2008 - 04/2012

Application Support Manager

Supported and managed the Public Health infrastructure and framework projects duties included, software development, network management, server management, Health Information Exchange (HIE) development and management.

Supported an integrated application System (IAS): A Public-facing Web Application provided solutions GA Public Health, Hospitals and County Health Departments. The application accesses and updates data via a vendor Web Service and integrates with Official Payments (a 3rd party online payment vendor) to provide for online payments.

Volunteered expertise and information outside of area of responsibility to assist others in migrating websites over to Oracle Identity Manager / Oracle Access Manager for authentication and authorization as part of a high priority Enterprise Security initiative.

Guided and consulted with IT management and technical staffs regarding use of emerging technologies and associated services.

Morris Digital Works, Augusta, GA 02/2007 - 06/2008

Application Support

Supported various business applications and back office software providing content management, branding, web request routing for Ad Campaigns, Promotions, and distribution.

Supported an Enterprise Web Application that provided Outlook users access to their archived content stored in Semantic Enterprise Vault (cloud storage).

Supported a team of web developers and graphic designers in the designed and implementation of a three-tiered web-based content management system. This system enabled corporate television stations, newspapers companies, magazine companies and car dealership to advertise products and services.

Pinacle Solutions, Atlanta, GA 07/2005 - 01/2007

Software Developer

Designed and develop large -scale, distributed project management /workflow application a web-based project management tool which automated many of the tasks associated with the software development process.

Created Proof of Concepts and demonstrated to the customer that their requirements can be met utilizing custom developed solutions and technologies.

Diagnose, troubleshoot, and resolve a wide range of software, hardware, and network issues.

Designed and developed the core business model and business rules with MARTA using java and .NET architecture.

Delta, Atlanta, GA 09/1998 - 05/2005

Software developer

Design and code from specifications, analyzes, evaluates, tests, debugs, documents, and implements complex software applications.

Developed enterprise solutions using J2EE, NET, and HTML/DHTML.

Developed enterprise repository that enable architects, developers, testers to input artifacts.

Developed web-based flight leg solution for domestic and international flights utilizing J2EE and TomCat.

Develop Delta Nervous System framework using J2EE .NET and AJAX solutions.

Certifications and Professional Licenses

Certificate: Microsoft Certified Professional, Microsoft, 1998;

Education

2000 University of Phoenix, Phoenix, AZ

Computer Information System

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