Terry Knief

***** ********* **.

Omaha, Nebraska 68138

402-***-****

ac10au@r.postjobfree.com

Summary

Extensive professional experience at Werner Enterprises as the Manager of Technical Support.

Manages many projects; including a company-wide update of more than 3000 computers to Windows 7.

Managed, directed, and organized desktop operating systems conversion across the United States, and throughout 3 countries all within budget. Knowledgeable in all areas of IT, procedures and policies, processes and resource management.

Developed the Bring Your Own Device Policy (BYOD) for the company as an offering to provide better customer communication while reducing costly smart phone devices.

Designed and implemented disaster recovery plans to update an offsite location in the event of an emergency.

Implemented, organized, and coordinated the training and installation of a multi-site security system used to control access of the corporate office, terminal locations, and sites across the globe with more than 10,000 users.

Detailed-oriented and dedicated team leader; confident achiever; productive and respectful; hard working.

Facilitated the company wide Managed Print Solution (MPS) for a cost reduction in the overall printing needs of the company while meeting the customers’ expectations.

Skills

Telecom Expense Management – Responsible for 1260 mobile device accounts and related cost totaling over $800,000 annually.

Mobile device management for over 1000 smart phones, cellphones, air cards, and personal Wi-Fi devices.

Participates in vendor contract negotiations for all new computer equipment and software purchased for the corporation.

Establishes goals, policies, and procedures for the information technology department.

Prepares weekly, monthly, quarterly and yearly reports used for cost analysis, technician performance metrics, quality control, problem trending and resolution.

Software

Extensive knowledge in: Microsoft Office, Lotus Notes, Microsoft Visio, Numara Track It, Windows 7, Windows 8, Adobe Contribute, Microsoft Publisher, Windows Movie Maker, and iMovie.

EXPERIENCE

Manager – Technical Support

2011-2017

Werner Enterprises

Directed, organized, planned and deployed 100 iPads to members of the sales team.

Traveled to China to direct and coordinate the movement of the data center from one location to another.

Implemented a walk-up counter and chat support as additional communication methods for contacting technical support.

Purchased, designed, and implemented KACE from Dell; an appliance based software and systems management tool used for hardware and software lifecycle management.

Managed software purchases, subscriptions, and libraries for the entire company.

Lead – Technical Support

2006-2011

Werner Enterprises

Supported the C-Level Executives

Managed the Day-to-Day operations of the Level 2 technicians

Managed various projects to include upgrading 200 rollerball Blackberry’s; Installation of EPA compliant weather stations and fuel monitoring systems throughout the country.

Coordinated and managed the warranty replacement of over 180 recalled motherboards for blown capacitors.

Level 2 Technician

2000-2006

Werner Enterprises

Set up and install PCs and maintain over 450 off-site computers.

Install and configure Windows and Office 2000, Windows XP and Novell Client 32.

Used remote control software to update and fix computers at various locations across the United States, Mexico and Canada

Responsible for anti-virus updates and installations for over 1,400 desktop computers.

Supply System Analyst/WAN Administrator

1991-1999

United States Air Force

Built, installed and supported software on 300+ laptops

Created, maintained and administered more than 300 user account on local WAN

Used 3rd party software to diagnose problems with LAN and WAN;

Install and maintain software for hand-held personal devices used to get e-mail, documents, appointments and contacts from remote locations

EDUCATION & TRAINING

AIM IT Leadership Academy

Metropolitan Community College

Omaha Nebraska

Associates in Applied Science – Construction Management

Community College of the Air Force

Windows 2000 Administration

Network + Certification

18 Wheels of Leadership

2004-2012

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