Wayne Hyrkas, Technical Writer

***** ***** **** #***, ***********, VA 20120 US

Phone: 571-***-**** ac10as@r.postjobfree.com

EXECUTIVE SUMMARY

Over three years' experience writing policy and procedures demonstrating compliance with Basel III Risk Ratings for Wells Fargo Commercial Real estate and

Twenty years' experience as a technical writer and illustrator, process analyst, and local SharePoint Administrator to provide 508 compliant SDLC documentation and web-based content for iEHR for Veterans Health and Human Services

Wrote and updated SDLC requirement documentation, on a task order for a COTS Military Enterprise Architecture Solution project

Created Process Flow Charts for Policies and Procedures using Visio 2007, SharePoint, Mind Map, to deliver knowledge based content, wikis.

Coordinated review cycles with over 15 subject matter experts (Directors, Managers, Team Leads, and Analysts) from first draft to final approval and signoff

Used Microsoft Office Suite applications, including Microsoft Word (macros, setting/formatting tables, creating forms), Excel, PowerPoint, Project & Internet tools/browsers, SharePoint and Robohelp 7

Created technical illustrations for APIs and SDLC documentations

Twenty years experience creating technical illustrations for APIs and SDLC documentations

OBJECTIVE: SECURE A TELECOMMUTE POSITION

To continue providing documentation and Visio process diagrams for Federal, and private sector areas including, Banking, and Financial Services Sectors, Network Cyber Security, and web-based enterprise solutions..

SKILLS / QUALIFICATIONS

Creating illustrations for hardware and software packages using Photoshop, Gimp, Illustrator, and Snagit.

Creating Power Point Presentations for companies such as Andrew, General Dynamics, Writing policy and procedure for Wells Fargo Commercial Real estate and Basel III Risk Ratings

SDLC, ITIL and Agile documentation

Quality standards

Basel II and Commercial Real Estate Portfolio Management

Telecom and Enhanced E911 Wireless Geolocation

Mobile phone performance testing

Cyber Security network management for EINSTEIN subscribers

Using Adobe professional to correct 508 compliance issues within Microsoft Word documents.

Microsoft Office

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft SharePoint and Drupal web development platform

SnagIt for Graphics, Technical Illustrations

UNIX

Microsoft Visio for process flow charts

EMPLOYMENT HISTORY

Senior Technical Writer for Insight Global supporting Wells Fargo March 22, 2016 – June 6, 2017

(Supporting Wells Fargo Web Support Services: Enterprise Security)

Parent Company: Insight Global 201 N. Tryon St Suite 2150 Charlotte, NC 28202

Matt Allred Professional Recruiter Insight Global, LLC

704-***-**** Office 28860 Ext.

Interview remote developers on Wells Fargo Intranet Web Services jobs

Developed process flow diagrams for each code module/APIs

Wrote operational instructions and operations narrative based on developed process flows

Created technical illustrations for APISand SDLC documentations

Technical Writer - ThreatTrack Security, Inc. Ashburn, VA October, 2014 November 2015

Created illustrations for hardware and software packages using Photoshop, Gimp, Illustrator, and Snagit.

Wrote the ThreatTrack Security Email Quick Start Guide

Wrote the ThreatTrack Security Email Configuration Guide

ThreatTrack Security Email User Manual

Wrote the ThreatTrack Security Network Security User Manual

Took photographs, used Visio to create drawings, sketches, diagrams, and charts to illustrate material

Wrote and edited functional descriptions, system specifications, special reports, other customer deliverables and documents.

Contract Technical Writer: Writing Assistance June 2013 September, 2013

(Writing Assistance Inc. supporting Burke and Herbert Bank in Alexandria))

Process Analyst/Senior Technical Writer

Analyzed bank operations and documented 18 processes to meet the requirements of the Bank Security Act

Updated procedures from "As is" to "To be" to meet SBA legal requirements.

Telecommute Spirent Communications Verizon Standards Test Team Sept 2013 November, 2013

Senior Technical Writer

Updated 26 procedures on mobile telephone audio and performance testing.

Senior Technical Writer May, 2013 September, 2013

Verizon Beltway Cyber Security Aggregation Project Team

Process analysis related to network management SOPs

Writing/editing CDRLs under Statements of work on Task orders one and two

Writing/editing power point presentations for hardware and software packages

Created technical illustrations for APISand SDLC documentations

Senior Technical Writer Technatomy (iEHR) Pharmacy Project October, 2012 May, 2013

Responsible for documentation for SDLC and Agile documentation related to Inter-agency Program Office Project integrating VA and DOD Military Health Records for storage on SharePoint/DRUPAL

Participated in client and team meetings related to iEHR documentation requirements

Writing/editing power point presentations

Writing/editing Project Work Statement

Writing/aggregating PWS Requirement statements into Agile Epic User Stories with child requirement Acceptance Criteria

Contributed to the schema design, training, and implementation of a SharePoint collaboration environment for program divisions within the Integrated Program Office and Technatomy.

Senior Technical Writer - Federal Aviation Administration May, 2012 July, 2012

Project Consultant Analyst Responsible for preparing required documents for FAA System Certification, Accreditation, and Cyber Security Control Audits including:

Project spreadsheet

System Descriptions

System Characterization of system controls, types, associated risks, levels of impact on confidentiality, integrity and availability

Security Control Assessment (FISMA based

Privacy Threshold Assessment

Information System Security Contingency and Recovery Plans: Testing and results.

Contract Technical Writer: Supporting Freddie - Mac October, 2011 December, 2011

Reviewed and updated Freddie Mac Departmental Procedures for 2011 Basel III audit (Short Term Project

Created Process Flow Charts for Policies and Procedures using Visio 2007

Coordinated review cycles with over 15 subject matter experts (Directors, Managers, Team Leads, and Analysts) from first draft to final approval and signoff

Updated a suite of 40 Policy and Procedure documents.

Technical Writer: Supporting Wells Fargo-Wachovia September, 2010 September, 2011

Performed process analysis for Wells Fargo-Wachovia during the merger

Created standard processes for both Wachovia East, and Wells Fargo West.

Created technical illustrations for APIs and SDLC documentations

The processes provided documentation for Basel audits to document how portfolio risks were identified and mitigated in compliance with Basel III requirements and standards

Also was the influence manager for the Wells Fargo Multifamily Capital (WFMC) India Solutions (WFIS) Outsourcing initiative to marry the offshore credit analysts and onshore portfolio managers and credit analysts

Worked with the onshore managers and analysts to create the user guide for the processing and analysis and coding of borrower I&E periodic statements

Facilitated the project Working Sessions (using Live Meeting), provided team documentation (emails, training decks, job aids, tracking reports) for each team

Also facilitated the training sessions with the WFMC-WFIS staff managers

Met with Directors, Managers, Team Leads, and Analysts to review and update current departmental procedures for Asset Management and Accounts Receivable Departments for 2011 Basel audit

Responsible for writing, editing and managing documentation for a Wells Fargo-Wachovia merger initiative to outsource the coding and financial spreading of borrower loan statements for mortgage backed real estate assets

Writing/editing power point presentations.

Technical Writer and SharePoint Site Administrator for Vangent, Inc. September, 2009 May, 2010

Responsible for writing, editing and managing SDLC documentation for a program called Single Sign-on and Context Management (SSO-CM

Wrote and updated SDLC requirement documentation, on a task order for a COTS Military Enterprise Architecture Solution project

Created technical illustrations for APIs and SDLC documentations

Administered SSO-CM Enterprise Solution SharePoint Repository.

Technical Writer Primary Technical Editor: General Dynamics IT September, 2008 September, 2009

Responsible for writing, editing and managing a standardized process for the Information Technology life cycle documentation (ITLM) related to the Card Personalization System Technical Refreshment for the Secure ID project for the USCIS/DHS

Created technical illustrations for APIs and SDLC documentations

Managed hardware and software requirements using RequisitPro

Wrote and updated USCIS-ITLM requirement documentation

Writing/editing power point presentations

Wrote the USCIS User Guide for Secure ID laser technology

Technical Writer: Pyramid Systems – Annandale, VA October, 2007 March, 2008

Supported HUD Tenant Renewal and Contract System (TRACS) and TRACSMail operations and development

Responsible for writing, managing a standardized process that ensured full documentation of the SDLC process

Delivered documentation within PSI/HUD software development methodology based on HUD SDLC templates.

Technical Writer - Process Analyst - Andrew Corporation: January, 2006 September, 2007

Responsible for Customer Technical Support documentation for internal engineering and external customers

Responsible for document control and versioning in Andrew's Marketing Project Management System and Microsoft SharePoint

Assisted with efforts for analytics and reporting metrics for call center KPIs

Supported the Training Manager, prepared training materials on Andrew's Enhanced 911 Geolocation hardware and software for U.S

and Middle Eastern countries

Writing/editing power point presentations

Created technical illustrations for APIs and SDLC documentations

Technical Writer: General Dynamics Advanced Information Systems January, 2005 November, 2005

Wrote, edit, and revised software requirements and UML scripts to conform to UML standard code conventions on battle-space integration applications

Edited and revised software test plan procedures for U.S

Naval battle-space integration applications.

Technical Writer: AOL Inc. Ashburn, VA August, 2004 November, 2004

As a technical writer, assigned to three functional areas for the ICS/AOL Outsourcing Program and the AOL CC OPS Team

As part of staff augmentation, provided AOL production support documentation on CCOPS/NOC system operations, troubleshooting and network maintenance

Responsible for production support documents on the following production support areas

Troubleshooting host server application outages

Migration processes and procedures

Documenting Beta Testing procedures

Production support documents on building host applications servers

Full-time Technical Writer and Process Analyst Parsons, Inc. November, 2003 June, 2004

An international engineering firm providing Verizon with capital asset evaluation data and survey services

Created ISO 9001/2000, SEI CMM based project support documentation, including

Communicated goals, processes/procedures to end users with various skill sets

Created technical illustrations for APIs and SDLC documentations

Used varied sources for information, including web-based

Provided editorial review for other department's documents

Used Microsoft Office Suite applications, including Microsoft Word (macros, setting/formatting tables, creating forms), Excel, PowerPoint, Project & Internet tools/browsers

Used IBM DesignFlow business process to analyze and document ISO processes for asset validation surveys and tools (ART) and real estate capitalization (RECAPP

Used Visio to chart process and workflow for a program to survey telephone company central office facilities, and populate a real estate capitalization planning and forecasting program called RECAPP (PPTI, Inc.).

Technical Writer Cingular Wireless Bellsouth/Think Resources, Inc November, 2000 June, 2003

Bellsouth-Cingular Wireless, a national company developing innovative telephony and telecommunication software applications for wireless voice and data signal processing and message handling, system administration, analysis and troubleshooting

Provide documentation for network support engineers and network processes, troubleshooting and resolution to network problems for wireless voice and text applications

Created technical illustrations for APIs and SDLC documentations

Wrote hardware installation procedures for Sun Netra Micro Legend processors

Wrote setup and configuration procedures for remote and server processors.

EDUCATION

University of Minnesota: BA, Speech-Communications, University of Minnesota, 1978

University of Minnesota: Master of Arts, Speech-Communications: Degree date: 1981

University of St. Thomas: Master of Arts, Professional Psychology: Degree date: 1995

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