Customer Service Sales
Resume:
Jamie
Zecchino
Hazlet, NJ
**********@*****.***
Education
Brookdale Community College
Associate’s Degree in Liberal Arts
August 2004 - May 2007
Proficient In
Microsoft Office
Word, Outlook
Logistics Systems
NETACE, OMM, iOS, Android,
InfoManager
Skills
Ability to prioritize tasks
Attention to detail
Excellent communication skills
Strong organizational skills
Excellent team player
Establishing relationships
Experience
Verizon Wireless Manalapan NJ/ West Long Branch, NJ Retail Support Specialist April 2010– April 2017
Tracked physical inventory count to ensure store was compliant
Maintained and analyzed daily reporting to manage product inventory
Worked closely with Verizon Facilities Department to report general store trouble-tickets
Controlled all incoming and outgoing daily shipments
Utilized Online Merchandizing Tool to order store supplies, signage and miscellaneous security products
Verizon Wireless West Long Branch, NJ
Sales Representative March 2009-April 2010
Established the ability to meet monthly sales quotas and generate store revenue
Demonstrated products and showed customers how to maximize the usage of devices and accessories
Discussed and reviewed customer warranties, contracts and renewals
Generated business leads and established personal relationships to ensure growth and create customer loyalty
Verizon Wireless Hazlet, NJ
Customer Service Representative July 2006 – March 2009
Actively worked with customers to understand their needs and create a positive customer experience
Utilized troubleshooting and problem-solving skills to bring customer issues to a close
Leveraged strong communication skills to resolve customer's device, billing and service concerns
Analyzed daily reporting to ensure accuracy of refunds, billing and exchanges
Worked closely with upper-management to confirm store financials were accurate at the end of each shift
Adecco; Verizon Wireless Temp Agency Hazlet, NJ
Greeter April 2006 – July 2006
First point of contact upon customer entering store
Acted as a liaison between the customer and Verizon Wireless
Offered a friendly and positive client experience to all customers
Ensured that products were well stocked and maintained cleanliness of the sales floor at all times
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