Technical Support Management

CLAUDIA CARSON FITZGERALD

***** *. ***** ****, *******, Texas 77094 281-***-***** ac108b@r.postjobfree.com

PROFESSIONAL SUMMARY

Ethical, results-oriented professional offering a long career history focused on process improvements by advocating change supported through data management and detailed operations analysis. An open-minded team player who can also efficiently work independently, who possesses a can-do attitude with excellent communication and decision making skills used to quickly master the challenges of new projects through problem solving, flexibility and is solution focused.

SKILLS/TOOLS

oMS Office: Excel (Pivot tables/VLOOKUP), Access, Outlook, Project

oGraphics: Corel, Visio Technical, PowerPoint

oCost Tracking/Analysis: FileNet, SAP PR5, QBO Intuit

oDatabase/Document Management: OpenWells R5000, DIMS/Data Analyzer/Profile, Documentum, SharePoint, MMS Scout Ticket database, OWL

WORK HISTORY

Drilling & Completions Senior Petro-technologist 2000-2015

BP Americas – Houston, Texas

Initialized wells, and compiled/analyzed current/historical/offset well operational data, including the monitoring of daily drilling reports, and was tagged with completion of weekly/monthly/ End of Well performance reporting including HSSE, NPT, D/10K and reconciliation between AFE/rigsite estimate/Actual expenditures.

Served as Point of Contact for Openwells database. Also trained and mentored rig/office personnel in database, graphic and electronic spreadsheet programs.

Identified and incorporated new process improvements and cost control measures which resulted from maintaining regular communication with the rig’s personnel and auditing of daily costs and operational data.

Provided technical support via creating wellbore diagrams, charts, process maps, flow charts, spreadsheets, and graphic.

Special Projects

Modeled a management reporting template, headed up the pilot testing and coordinated the initial rollout to rig lines.

Responsible for the on-boarding for new rigs to the Gulf of Mexico, including the interviewing of rig dispatcher personnel.

Engaged in software product research, pilot testing and rollout.

Spearheaded standardization of SAP GL account codes used throughout the Deepwater BU.

Helped pioneer a drilling and completions competencies and training matrix for Petro-technologists.

Co-authored the revised Operations Reporting Red Book which outlined procedures for standardizing field coding now used extensively in Deepwater drilling and completions operations.

CLAUDIA CARSON FITZGERALD Page 2

Drilling & Completions Technologist 1991-2000

Amoco/BP Amoco – Houston, Texas

Managed benchmarking, internal Well Complexity and NPT Studies, quarterly performance reporting, monthly well performance updates, and the daily Well Snapshots.

Contact liaison in the performance tracking process with the Frontline Group.

Compiled and analyzed MMS Scout Ticket data requests.

Administered the Management of Change drilling database and acted as DIMS team resource.

EDUCATION

Central Missouri State University, Warrensburg, Missouri

Houston Community College, Houston, Texas

AFFILIATIONS

Documentum Super User Group

Member, Landmark Users Group/BP Representative

SPE Petro-tech Group Board Member

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