Customer Service specialist

Carl Buz

Gainesville, FL *****

ac1087@r.postjobfree.com - 352-***-****

*

HIGHLY DIPLOMATIC, RESULTS DRIVEN, RESPONSIBLE, PERSUASIVE, LOVE BUILDING TRUST THROUGH LONG TERM RELATIONSHIPS WITH DECISION MAKERS, MULTI TASKING, ACCOMPLISHED AT GROWING AND MAINTAINING NUMEROUS ACCOUNTS WITH CUSTOMER AS TOP PRIORITY WHILE SIMULTANEOUSLY EXCEEDING SALES GOALS.

Authorized to work in the US for any employer

WORK EXPERIENCE

SALES MANAGER IN TRAINING

CARITE OF GAINESVILLE - January 2017 to Present

AS PART OF A SALES TEAM I AM RESPONSIBLE TO KEEP AND MAINTAIN A STRICT SET OF HIGHLY MONITORED CORPORATE DRIVEN RULES AS WELL AS EXECUTE THE SALES TEAM DAILY WORKLOAD TO DRIVE BUSINESS PROFITS. ALL CUSTOMERS ARE MADE TO FEEL COMFORTABLE AND PART OF A FAMILY ATMOSPHERE. SENIOR SALES CONSULTANT

CARMAX - Gainesville, FL - February 2014 to December 2016 THE STRUCTURE AT CARMAX IS FIRST BASED ON TEAMWORK THEN SAFETY THEN SALES, BUT MOSTLY THE VOICE OF THE CUSTOMER THROUGH SURVEYED FEEDBACK AS IT PERTAINS TO THE EXPERIENCE OF BUYING A CAR.FROM THE MOMENT A SALES CONSULTANTS GREETING TO TEST DRIVE TO FINANCING TO ALL SIGNED PAPERWORK TO THE CUSTOMER LEAVING IN THEIR NEW CAR. AS A SENIOR SALE CONSULTANT I WAS WRITING OBSERVATIONS AND OVERSEEING 10 OTHER CONSULTANTS AS WELL AS BEING STORE LEADER AND MAINTAINING ALL CORPORATE REQUIRED MATRIX LEVELS. ALWAYS STAYING ABOVE REQUIRED STORE AVERAGES AND LEADING IN ALL APPRAISAL BUY RATES, LED THE STORE IN YEARLY SALES TOTALS. SALES MANAGER

LAKE AREA WATER SPORTS - Melrose, FL - May 2012 to January 2014 SOLD NEW AND USED POWERSPORT WAKEBOARD BOATS AND PONTOON BOATS. NEGOTIATE AND SECURE MULTIPLE CASH/FINANCING CONTRACTS. PLACE AND WRITE ALL SALES AND MARKETING AD'S TO INCLUDE, SERVICE, PARTS AND PRO-SHOP. SELL CURRENT BOAT AND PRO- SHOP INVENTORY VIA LOCAL WALK IN TRAFFIC AS WELL AS OUT OF AREA PHONE SALES AND INTERNET SALES. PROVIDE CUSTOMER SERVICE BEFORE AND AFTER ALL SALES. COORDINATE ALL WARRANTY CLAIMS. MAINTAINING LONG TERM RELATIONSHIPS. REAL ESTATE AGENT

CENTURY 21 LAKESIDE REALTY - Melrose, FL - September 2008 to January 2012 MANAGED LISTINGS CO-BROKERED AND ASSISTED FAMILIES IN PURCHASING HOMES AND LAND. BUSINESS OWNER

BUZ TV ANTENNA SERVICE - Melrose, FL - September 2004 to 2011 SERVICING TOWER AND OUTDOOR OFF-AIR ANTENNAS. BUSINESS OWNER. MARKETING, SELLING, INSTALLING, 50' - 60' RESIDENTIAL TOWERS AND 20' ANTENNA SYSTEMS FOR LOCAL TELEVISION. SERVING 4 COUNTIES WITH OVER 50,000 CUSTOMERS.

SALES MANAGER

LAZENBY'S EQUIPMENT - Starke, FL - May 2004 to February 2006 SOLD TRACTOR, AGRICULTURE AND CONSTRUCTION EQUIPMENT. SECURED FINANCING AS WELL AS CASH DEPOSITS. SUCCESSFULLY WAS NUMBER 1 BRANSON TRACTOR SALESMEN IN THE WORLD. INCREASED VOLUME SALES BY 40 % THE FIRST YEAR, 70 % IN THE SECOND YEAR. SOLD OVER 3 MILLION DOLLARS IN TRACTOR SALES DURING EMPLOYMENT. ACCOUNT SALES MANAGER

DELI EXPRESS - NORTH FLORIDA - March 2003 to April 2004 OVERSAW AND DEVELOPED NEW TERRITORY FOR 60 YEAR OLD FROZEN SANDWICH COMPANY IN ALL NORTH CENTRAL KANGAROO'S. SET UP ALL NEW ACCOUNTS THEN MAINTAINED SANDWICH LINE AND P.OP. AFTER ALL 150 STORES WERE ONLINE I SOLD IN, STOCKED, ORDERED WEEKLY MERCHANDISE. ACQUIRED SPACING FOR BRAND AWARENESS BY DEVELOPING CUSTOMER RELATIONS WITH STORE MANAGERS.

KEY ACCOUNT MANAGER

PREMIER BEVERAGE - Gainesville, FL - June 2000 to September 2003 MANAGED EXTENSIVE LIQUOR, BEER AND WINE ACCOUNTS FOR ALBERTSONS LIQUOR, WINN DIXIE, AND PUBLIX. MANAGED WEEK TO WEEK INVENTORY REGARDING BEER, WINE AND SPECIALITY ITEMS FOR C STORES IN ALACHUA, PUTNAM, CLAY, BRADFORD, COUNTIES.SET UP ALL IN HOUSE PROMOTIONS, IE WINE TASTINGS AND LAUNCHING OF NEW BRANDS WITH BRAND AWARNESS BY EDUCATING ALL SALES STAFF AND MANAGERS AS TO PRICING AND SELLING TECHINQUES.

ACCOUNT MANAGER

ST JOHNS BEVERAGE - Gainesville, FL - March 1994 to May 2000 KEY ACCOUNT MANAGER FOR ST JOHNS BEVERAGE PUBLIX PROGRAM. MANAGED KEY ACCOUNTS FOR THE GALLO WINE FAMILY OF WINES. MANAGED A EXTENSIVE PORTFOLIO OF WINE, BEER, LIQUORS IN THE ST JOHNS INVENTORY. MET WITH ALL STORE GROCERY MANAGERS TO DEVELOP AND BUILD LONG TERM RELATIONSHIPS TO THIS DAY. CREATED AND BUILT DISPLAYS, DISTRIBUTED P.O.P IN ALL PUBLIX GROCERY STORE DEPARTMENTS TO HEIGHTEN BRAND AWARENESS. I ALSO WAS RESPONSIBLE TO REPRESENT ST JOHNS PRODUCTS AT ALL STORE RESETS.

EDUCATION

INTERLACHEN HIGH SCHOOL - Interlachen, FL

BARSTOW COMMUNITY COLLEGE - Barstow, CA

DRAUGHONS JR. COLLEGE - Nashville, TN

MILITARY SERVICE

Service Country: US

Branch: ARMY

Rank: E-4

December 1989 to December 1997

SPECIAL OPERATIONS GROUP FT IRWIN CA, DURING DESERT STORM ERA. Commendations:

HONOR GRADUATE COMBAT SERVICE AWARD

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