Michael F. Pellet

*** ******** ******

Southington, Connecticut 06489

860-***-****

ac106b@r.postjobfree.com

SUMMARY

A meticulous and highly proficient technical writer with a strong background in research, interviewing, documenting, editing, outlining and development, analysis, information mapping, and modeling. A proven track record of assembling and developing multiple forms of writing, including tool catalogs, installation, operation and maintenance manuals, various charts, statistical reports, and user and programming manuals. A goal-oriented producer who works quickly and efficiently to understand business processes and deliver writing that is essential to achieving a company’s sustained success.

EXPERIENCE

EVERSOURCE ENERGY, INC., Boston, Massachusetts

Technical Writer, 2008-2017

Brought on in early 2008 as contract writer before obtaining salaried position. Produced maintenance manuals. Assisted with production of many engineering documents. Updated company tool catalog. Maintained Gantt charts for senior engineer. Analyzed statistics on failed equipment and products.

Created template and overall design for scheduling and performing maintenance on utility electrical components.

Established online database of vendor service manuals for hundreds of equipment types.

OIL PURIFICATION SYSTEMS, Waterbury, Connecticut

Customer Support Technician, 2006-2007

Produced product installation and maintenance manuals. Provided shipping, warranty, and technical support to customers. Worked with vendors in establishing inventory levels for the many fittings used for product installations. Organized and set up inventory storage systems.

Produced online documents for customer communications.

Assisted with all facets of small business operations.

CORE COMPETENCIES

Solid experience in documenting digital software and hardware systems, communications gear, and a variety of mechanical and electrical products. Also have hands-on mechanical skills and aerospace machine shop experience.

CONTRACT EXPERIENCE – 1985 to 2014

ENGINEERING WRITER, LLC, Ludlow, Massachusetts, Contract Technical Writer, 2014.

Produced user manual for complex product assembly systems responsible for producing vacuum-filled medical sampling tubes.

MANGROVE SYSTEMS, Wallingford, Connecticut, Contract Technical Writer,

2005-2006. Produced 600-page programming and user manual for high speed, multi-protocol telecommunications switching equipment.

P&W AIRCRAFT, East Hartford, CT, Contract Technical Writer,

Produced Operating Manuals for Vacuum Heat Treat Ovens and several CNC Machining Centers.

HAMILTON STANDARD, Windsor Locks, CT, Contract Technical Writer,

Rewrote existing Engineering Standards into a more compact and efficient format. Achieved over 50% reduction in page count.

OTIS ELEVATOR, Farmington, CT, Contract Technical Writer,

Produced Maintenance Manuals for several Elevator and Escalator equipment types.

HOLOGIC, Danbury, CT, Contract Technical Writer,

Edited and produced Siting, Installation, Operating and Maintenance manuals for several X-ray machines.

PITNEY BOWES, Danbury, CT, Contract Technical Writer,

Produced Technical Service Bulletins and Operating Instructions for several weighing and mailing systems.

ASCOM-HASLER, Shelton, CT, Contract Technical Writer.

Produced Operating Instructions for Automated Postal systems.

EDUCATION

UNIVERSITY OF HARTFORD, West Hartford, Connecticut

M.B.A., MIS Concentration

WESTERN NEW ENGLAND COLLEGE, Springfield, Massachusetts

B.S., Business Management

PROFESSIONAL DEVELOPMENT

Information Mapping

CERTIFICATION

CAPM Certification from the Project Management Institute, 2013

COMPUTER SKILL

Microsoft Office Suite, Excel, Visio, PowerPoint, Adobe FrameMaker (Structured), Adobe Acrobat, Gantt Designer

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