Security Officer Customer Service

Joseph D. Cain

****A Pleasant Brook Village Lane

Atlanta G.A. 30340

Contact Information:

Cell 954-***-****

Email: **************@*****.***

Education:

August 2001-Decemeber 2001

Orangeburg Wilkinson High School ( Diploma) Orangeburg South Carolina

August 2001- December 2005 ( Additional classes taken in Electronics)

Bachelors OF Science ( Major: Computer Information Science, Minor:

Graphic Design)

Benedict College, Columbia South Carolina

Eagle Eye Protection Security Enforcement Officer Atlanta G.A.

Attend to the security needs of multiple corporate properties both

during and after business hours Issue security badges and screen

visitors to premises. Scan incoming visitors and property using wands,

x-ray machines, and other equipment. Monitor closed-circuit television

footage to check for suspicious activities. Execute site-specific

security protocols and follow company regulations at all times. Patrol

sites on foot, by vehicle, or with bikes to provide visible deterrence

to incidents and respond quickly disturbances. Enforce company rules,

policies, and procedures with guests and company staff.

Vacation Lodge Security Officer

Orlando F.L.

Manage staff schedules for all shifts and events to minimize overtime

costs. Communicate and enforce compliance with state and local laws

while emphasizing company standards of professionalism and safety.

Developed procedures for the emergency response and crisis management,

physical security, information protection, incident management, and

investigation units. Counseled management on how to cut spending

without compromising the safety and security of the company’s assets.

Updated training procedures for all newly hired personnel.

Ise Of Capri Security Officer

Supervisor Pompano Bch F.L.

Designed security policies, alarm response protocols, and access card

guidelines. Implemented video surveillance, motion detection, and

closed-circuit television systems to aid in monitoring the premises.

Monitored entire facility using CCTV (Heat vision/ Color Coding I.D.

notification) while simultaneously performing dispatch duties. Issued

criminal trespass warnings to possible suspects and assisted police in

apprehending and processing violators. Hired, trained, and managed a

staff of 25 associates.

Promotion:

Security Officer II

The security Officer II is responsible for over seeing the activities

of the security shift in the absence of the Security Supervisor,

providing safety and protecting all patrons, employees and company

assets. The Specifications are ensure the safety of employees and

customers, and to supervise programs and process to reduce control

loss time injuries. To delegate authority and assign

responsibilities. Investigate incidents and customer complaints,

compiling data for accurate reporting to ensure all policies and

procedures are being followed and monitored during the shift. While

reviewing department activity with security Shift manger ( Oral and

written communication). Having knowledge of emergency disaster plan

manual why having the willingness to assume overall responsibility

relative to the performance of shift. Authorized access to sensitive

areas for the purpose of escorts and safety inspections in matters of

emergency. Security key access is required for etc casino access.

Promotion: Dispatch Operator for security department on night shift,

parking lot patrol over 2000 yards of private property. Responsible

for training new security officers, surveillance of property, I. D.

inspection, customer service representative, responsible for daily

group updates, scheduling, clerical report writing (incident reports)

Contact this candidate