Systems Technical Support
Resume:
Daniel Grayson
** ********* *****, ************ ** 08844
******.***********@*****.***
Summary of Qualifications
• Excellent communication skills
• Team player
• Ability to learn new technologies
Skills Summary:
Unix Systems Administrator with over 30 years of experience and extensive knowledge of SUN Sparc servers and Solaris 10 operating systems.
Professional Experience:
Brother International, Bridgewater NJ November 1998 - February 2016 UNIX SERVER ADMINISTRATION
Monitored daily the company’s UNIX server and Solaris operating systems. Performed operating system upgrades and installed most recent patches. Scheduled and ran daily backups of UNIX file systems and SAP databases. Reviewed system performance indicators and tuned systems to run at maximum efficiency. Worked proactively to discover potential problems and resolved them to prevent system downtime. Coordinated all of these activities to achieve published goal of 98.5% system availability for all SAP production systems.
HARDWARE / SOFTWARE INSTALLATION AND MAINTENANCE
Installed all new UNIX servers and peripheral devices (tape drives, backup devices, internal boards, CPUs and memory modules). Installed and configured UNIX operating system, disk management, backup and monitoring software. Coordinated repairs and replacement of defective parts with vendors. Regularly communicated with vendors to ensure that all operating system software was up to date and that all system patches are properly applied as needed. DISK STORAGE SYSTEM ADMINISTRATION
Administered the EMC storage systems and Storage Area Network. Reconfigured SAN when required. Sized and created disk file systems. Planned for the efficient utilization of available disk storage. Worked closely with SAP Basis Administrators to monitor database growth and project future storage requirements. Added and reallocated disk space according to growth requirements and changes in server environment.
DISASTER RECOVERY PLANNING AND TESTING
Assisted with the planning of disaster recovery and business continuity procedures. Participated in periodic testing of computer system recovery procedures at off-site recovery facility. SYSTEMS PLANNING
Assisted IT management with technical systems planning. Kept current with new technology and trends in the computer industry. Made recommendations for the future utilization of new technologies within Brother’s budgetary guidelines.
2
AT&T, Holmdel NJ
October 1983- October 1998
Specialized in UNIX systems administration and technical support along with desktop support for Sun workstations.
Installed and configured over 100 Sun Ultra’s and Sun sparcs. Upgraded systems from SunOS to Solaris. Supported systems running SunOS and Solaris 2.3 through 2.6. Maintained and NIS domain and did daily backups and responded to user trouble tickets. Trouble ticket issues involved software installation and upgrade requests, file restores from backups, faulty hardware diagnosis and repair and troubleshooting network problems. Other accomplishments included installing and configuring several departmental file servers, the installation and configuration of backup hardware and software and the installation of application software.
Supported development and testing machines on both SUN and HP platforms. Provided systems administration help to the Event Tracker team. Developed procedures for system and application installation. Provided production support for Alestra in Monterrey, Mexico. Monitored systems performance and made performance and tuning recommendations. Entered and tracked production problems into a trouble tracking system.
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