Customer Service Information Technology
Resume:
Basil Samuels
Franklin Park, NJ 08823
732-***-**** ************@*****.***
SUMMARY
Detail-oriented Information Technology professional with a board understanding of computer hardware and software, including installation, configuration, management and troubleshooting. Expertise in diagnosing and quickly servicing Desktop and Laptop architectures. Able to work independently in self-directed work environments or collaboratively in teams.
EDUCATION
DeVry University, North Brunswick, NJ July 2013-October 2016
Network System Administration, Associate Degree
GPA 3.34
Achievements
Made the Deans List twice
Received employee of the month twice
Promoted to lead settlement associate in the returns department
Member of the safety committee team
Lincoln Technical Institute, Edison, NJ January 2008-October 2008
Network Communications and Information Systems, Certificate
GPA 3.33 with Excellent Attendance
TECHNICAL SKILLS
Networking - DHCP, DNS, TCP/IP, SMTP, FTP, TFTP
Software - Microsoft Office, Symantec Backup Exec, Active Directory, Group Policy
Operating Systems - Microsoft Windows 2000 to 2008 R2, Hyper-V, VMware, Mac OS, Unix, Cisco IOS
Routing Protocols - RIP, IGRP, OSPF, EIGRP, IP Routing, QoS, Multilink, ISDN, PPP, PBR, BGP
Switching - VLAN, VTP, STP, Ether channel, HSRP, VRRP, GLBP
Security-ACL, NAT, VPN IPSec Tunnel, GRE Tunnel, 802.1x, Firewalls, Port Security
Hardware - Cisco Routers: 2600/ 2621XM/ 2811/ 2821/ 2901/ 2911, switches: catalyst 2950/ 2950T/ 2960/ 3550
LAN technologies - Fast Ethernet, Gigabit Ethernet, Ethernet, and 10 Gigabit Ethernet
Windows Powershell both with the command prompt and writing scripts
Port channel- VLANS, VTP, STP, RSTP, 802.1Q
PROFESSIONAL EXPERIENCE
Sleepy’s, Robbinsville, NJ August 2005-Present
Lead Technician and Settlement Associate II
Responsibilities include: check-in delivery teams, processing and finalizing customer invoices, applying payments to the tickets, data entry, analyzing reports and pda device technical repairs. Help other departments such as Delivery Support, Dispatch, Customer Service, Customer Relations, Accounting, and Inventory adjustment of missing/wrong merchandise. Train delivery teams in the correct check-in procedures, instruct how to prevent and resolve common errors and trouble-shooting PDA devices. Maintain an accurate inventory of the PDA devices.
Technical Support Specialist
Deliver engaging, informative, and organized Agentek software training to delivery teams and staff members
Perform calibration and approve PDA devices and scan guns for functionality and effective performance
Develop and maintain an accurate database of the PDA devices
Troubleshoot, test, repair PC Software and hardware issues
Identify root cause and resolve PDA issues in a timely fashion
Timely and accurate documentation of all calibration testing
Perform modifications, improvements, and give recommendations for the existing equipments
Lead Settlements Associate II
Able to work with little or no supervision
Oversight of three staff members
Check-in delivery team in a timely fashion as scheduled
Labeling and putting merchandise away
Appling payments and finalization of customer’s invoices
Analyzing and rectifying open invoices on various reports
Responding to e-mails and phone calls
Maintaining a clean and safe working environment
Maintain an accurate inventory for the PDA devices
Maintain an accurate inventory for the RDT scan gun and send them out for repairs as needed
High-Tech Global Solutions INC., Iselin NJ 2008-2008
Junior Technician
Responsible for design and setup of Small Business Network Infrastructure
Repair, install, upgrade, and maintain desktop and notebook computers, as well as printers and scanners
Assembled, configured, and setup Servers and Computers according to customer specifications
Performed cabling to support LAN installations
Installed and maintained network printers
Backing up customer Servers using Symantec Backup Exec
Crimping such as: crossover, peer-to-peer, and VoIP cables
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