Manager Customer Service

Scott Teerink

**** *. ****** ***** *******, AZ **050 602-***-**** *************@*****.***

Highly Motivated and Results Driven Leader

PROFILE: Professional leader in commercial and multifamily real estate with more than 15 years’ experience. In-depth understanding of property management, including finance and budgeting, as well as asset management and maintenance. Exhibits a strong skillset in marketing and leasing, building tenant relationships, staff supervision, property rehabs and build outs, as well as timeline management and expense control. A willingness to "go the extra mile" for clients and leadership. An ethical leader that expects the best of themselves and those around them.

Professional Competencies

Commercial Property Management

Multi-Family Property Management

Financials / Accounting

Training / Development

Strategic Planning

Market Forecasting

Capital Improvement

Project Planning

Revenue Generation

Negotiating

Tenant Relations

Competitive Market Analysis

Industry Research

Networking & Lead Generation

Exceeding Quotas

Prospecting & Closing

Market Analysis

Employee Development

Professional Experience

Trinity Management-Glendale, AZ

Property Manager 2016-2017

Managed all aspects of a multifamily tax credit property, including ADOH audits, inspections and files. Worked on capital improvements and reported directly to the owner. Supervised maintenance and office staff and achieved one of the best NOI’s in the company. Work directly with the City of Glendale Police Department on the Crime Free Program and setting up a block watch.

Achievements

Brought occupancy from 93% to 98% in 45 days generating an additional $9,000 in monthly income.

Increased rents and eliminated concessions immediately upon takeover of asset.

Reduced expenses by 3% in 90 days by implementing an expense management system and eliminating unnecessary expenses.

Achieved 100% occupancy.

Trained and promoted Leasing Agents to Assistant Managers and Lead Maintenance to Supervisors.

Received awards for multiple months of zero percent delinquency.

Supervised a staff that is very new to property management and turned them into customer service superstars.

MEB Commercial Management Group-Phoenix, AZ

Senior Portfolio Manager 2012 - 2016

Senior Manager of ten commercial properties in two states, including one retail medical facility, three office buildings, three retail shopping centers, and three industrial facilities that generate over $3.1 million in annual revenue. Supervised onsite management and maintenance to achieve the highest level of customer service, as well as ROI for investors. Work directly with investors from across the U.S. to evaluate and ascertain assets for their portfolios. Lease to new tenants and renew existing tenants. Complete annual budgets for all properties, CAM reconciliations, as well as a five-year projected income and expense budget for owner selling asset. Completed monthly analysis of financials for portfolios and reported results to investors.

Achievements:

Developed a three-year roadmap and provided the strategic guidance required to improve financial operations, reduce cost, and capitalize on the emerging Arizona market, which included:

Renovation of suites, complete remodel of the property (new roofs, parking lot, exterior paint, automatic entrance gates, landscaping, monument signage, suite signage, new HVAC, and detail area).

Managed all lease renewals with a 90% retention ratio.

Increased income by 5% on all new tenants and renewals, directly contributing to an annual 12% increase in property value.

Successfully completed a ten-year $2.7M lease renewal that brought in $56K in commission.

Increased occupancy rate to 100% on multiple properties.

Industrial property was bought at $1,585,000 and sold for $2,353,325 after renovation.

Managed over 350,000 sq. ft. (134,500 sq. ft. office, 66,320 sq. ft. medical office, 93,644 sq. ft. mixed use industrial and 63,591 sq. ft. retail).

MEB Management- Phoenix, AZ 2009-2012

Multi-Family Property Manager

Monterey Pines Apartments (formally Suntree Apartments)

Managed all aspects of property improvements by new ownership group (exterior painting, property fence project, landscaping project, complete demolition and re-design of common areas, including constructing post retention sport court, picnic areas and tot lot, remodeling monument signs, pool/spa remodel, Phase III soil remediation for car wash and dry wells). Supervised staff to provide great customer service, as well as weekly conference calls with ownership group. Managed property and staff at multiple smaller assets while managing current property.

Achievements:

Property purchased in 2011 for $8.1M sold in 2014 for $10.8M.

Increased price per door by $12,616.

Completed branding project/presentation, including selecting new name for the asset.

Secured $12,000 grant funding from City of Peoria to help with the property improvements.

Developed/Implemented a cross marketing program with local merchants (Passport to Savings Program).

Used effective social media sites/techniques to maintain over 94% occupancy in a submarket that averaged 87% occupancy rates.

MEB Management- Phoenix, AZ

Multi-Family Property Manager

Suntree Apartments

Completed and maintained annual budgets while keeping expenses under budget through planning and detailed attention to on-site needs.

Achievements:

Improved occupancy from 62% (upon receivership takeover) to 92% within 90 days.

Increased rent revenue by 26%.

Achieved 96% resident retention on lease renewals.

Conducted 56 broker tours during the sale of the property.

MEB Management- Phoenix, AZ

Multi-Family Property Manager

Paseo Del Sol Apartments

Achievements:

Improved occupancy from 59% (upon receivership takeover) to 94% within 90 days.

Increased monthly rent collection by $20,000.

Achieved resident retention rate of 96%.

Increased per door appraisal from $10-$12 per door to $13-$15 per door.

Reduced expenses 25% from previous management company's operating expense schedule.

MEB Management- Phoenix, AZ

Multi-Family Property Manager

Highland Gardens Apartments

Achievements:

Increased occupancy by 16% in a two-month period.

Total rehab of 19 units completed on time and under budget.

FirstStep Investments, LLC- Phoenix, AZ

Managing Member 2003 - 2009

Owned and operated a real estate investment, development and training company that worked directly with investors and large lending institutions to purchase single-family homes, condos, and land.

Achievements:

Worked with major mortgage companies default services and REO departments to purchase distressed Real Estate. Taught investors all aspects of buying, managing and selling investment properties.

Created a $2.8M personal portfolio.

Purchased investment properties via short sale, subject to existing financing, lease purchase/option, REO and contract for deed.

Involved in high rise condo project in Las Vegas, as well as development of subdivision in SE Arizona.

Academic Qualifications / Training

Bachelor of Science - Applied Business Management-Current

Grand Canyon University

Bachelor of Science - Public Relations / Advertising

University of Idaho

Relevant Training: National Association Leasing Professionals (NALP); NREES/AZREIA (National Real Estate Educational Services/Arizona Real Estate Investors Association); Anthony Robbins Leadership & Masters Program; Instructor Arizona Department of Real Estate, Franklin Covey's "What Matters Most" time management; Grace Hill Property Management Training

Software

Yardi Voyager (Commercial and Multifamily property management software)

Microsoft Word, Excel, Access & Outlook

Volunteer Activities

Business Owners and Managers Association (BOMA)

Arizona Multihousing Association (AMA)

Built houses in Mexico.

Worked with Habitat for Humanity.

Worked at Arizona food banks.

Salvation Army Christmas Angel program

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