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Human Resource Generalist

Location:
Monroe, CT
Posted:
June 24, 2017

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Resume:

Sarah Alberghini, MS

*** *** ******* **** ******, CT 06468 203-***-**** ac0zuw@r.postjobfree.com

Human Resources Generalist

~ Internal & External Customer Service Specialist ~

Creating Responsive Environments to Serve Employees While Boosting Productivity,

Morale and Organizational Effectiveness

Accomplished professional offering extensive experience serving employees, clients and customers with a focus on service and relationship development. Skilled at quickly analyzing business conditions and roadblocks, developing plans for improvement, and driving change to improve results. Committed to lifelong learning and professional development. Outgoing, energetic and collaborative. Seeking entry-level human resources position to contribute to growth and success of organization and to bring value of recent master’s degree in HR and extensive work in healthcare and special needs environments to next employer.

Core Professional Skills

Human Resources Support

Recruiting

Labor Scheduling

Policy & Procedure Development

Onboarding & Training

Records Maintenance & Retention

Performance Management

Scheduling & Payroll Control

Critical Thinking & Problem Solving

Confidentiality & Discretion

Customer Service & Sales

Follow-Up & Commitment

Information Technology Skills: Word, Excel, PowerPoint and Human Resources Information Systems (HRIS)

Significant Professional Accomplishments

Created and implemented new time-off/call-out policy and procedures that reduced call-outs 75%.

Reduced employee turnover by developing more responsive, flexible work rules that better supported employees with no decline in client services quality.

Revamped employee orientation process and created new exit interview procedure, both of which were implemented company wide.

Earned 4.0 GPA in rigorous Human Resources master’s program.

Experience & Results

Human Services Specialist 2008 – Present

Delta-T Group Hartford, Inc. Middletown, CT

Work in short and longer-term temporary assignments in caring and teaching environments where communication, empathy, collaboration and general professional skills are vital. Maintaining consistent history of assignments as available based on reputation for excellence.

Sample Assignments & Results

Assigned to substitute teaching and 1:1 paraprofessional roles to serve students in grades K-8 requiring special assistance. Earned strong positive feedback for professionalism and rewarded with assignments from 2013 – 2016.

Managed team of three case managers for My Sisters Place in Hartford during six-month assignment.

Human Resources Specialist / Program Manager 2009 - 2012

Goodwill of Western & Northern Connecticut Bridgeport, CT

Directed staff of 80 employees with responsibility for the following human resources functions: recruiting, onboarding, training, performance management and evaluations, performance improvement plans, terminations, benefits enrollment, team communication, and COBRA, FMLA, STD and LTD processes and policies. Scheduled 24X7, 1:1 service staff to support residents and participants in programs for people with acquired brain injuries (ABI). In addition to human resources responsibilities, also maintained a caseload of up to 15 adult ABI clients while being on-call and available to team at all hours. Delivered excellent performance up through last-in/first-out layoffs.

Significant Results

Redesigned scheduling, call out, onboarding and communication processes to better meet needs of organization and employees, improving turnover, absenteeism and operational results. Implemented swap-shift program.

Reduced employee overtime expense to zero by hiring and deploying part-time and per diem staff.

Sarah Alberghini Page Two 203-***-**** ac0zuw@r.postjobfree.com

Created new, more effective scheduling protocols that were adopted statewide. Took on scheduling role for all three CT districts during Assistant Director’s LOA; retained responsibility after demonstrating excellence.

Improved onboarding content and delivery, creating a more interactive, engaging experience that resulted in better understanding of company and improved participation in various company benefits programs.

Met candidate sourcing and hiring needs by engaging consistently and constantly on Facebook and LinkedIn social media platforms as well as online job boards/recruitment sites.

Developed new policies and procedures to ensure strict compliance with HIPPA, CARF and other relevant federal and state laws.

Used ongoing data collection, analysis and trending to take proactive versus reactive response to problems and opportunities as well as a tool to drive continuous quality improvement.

Received recognition in performance reviews for commitment, flexibility, continuous learning and growth, crisis response management and initiative.

Earlier Human Services Experience

Care Manager Agency on Aging of South Central CT 2012

Substance Abuse Counselor Fellowship Place – Crest Center 2008 – 2009

Case Manager Birmingham Group Health Services 2006 – 2008

Shift Coordinator Family and Children’s Aid 2005 – 2006

Case Manager Hall-Brooke Behavioral Health Services 2002 – 2005

Other Employment Experience

Jewelry Consultant 2016 – Present

Zale’s Danbury, CT

Deliver sales and outstanding customer experience to customers of this full-service, high volume jewelry store. Listen to customers’ needs and make recommendations. Conduct daily inventory management and loss prevention processes appropriate for high-value merchandise. Take in, register and track customer repairs, resizings and customizations. Collaborate with peers to achieve shared sales goals. Complete other inventory, receiving and merchandising tasks.

Significant Results

Assigned to critical inventory management tasks in recognition of attention to detail and error-free work.

Ranked #1 in sales, with personal sales of over $100,000 compared to $60,000 goal (66% over goal).

Recognized by customers through surveys and supervisor for friendly, outgoing, service-focused performance.

Education

Master of Science, Human Resource Management 2015

Argosy University Phoenix, AZ

Completed accelerated, full-time, one-year program.

4.0 GPA and Presidential Academic Achievement Award.

Bachelor of Arts, Psychology 2003

Sacred Heart University Fairfield, CT

Psi Chi National Honor Society (Psychology Honor Society)

3.67 GPA

Associate of Arts, Liberal Arts

Norwalk Community College Norwalk, CT

Phi Thera Kappa National Honor Society

3.89 GPA



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