Timothy P. Smith

Greater Atlanta • Tele: 404-***-**** • Email: ac0zui@r.postjobfree.com

Technical network operations subject matter expert in providing development of strategic business solutions and process improvements to enhance productivity and efficiency while streamlining operations. Proven ability and experience in network technical installation and troubleshooting of optimization of Cisco networks and Juniper networks. Skilled at multi-tasking in fast paced environments and prioritizing effectively to meet project requirements.

Key Qualifications

oNetwork Management Analyst

oDisaster Recovery

oDDoS mitigation

oNetwork Design and Implementation

oService Delivery

oTechnical Solution Engineering

oProject Management

PROFESSIONAL EXPERIENCE

Internap Network Corporation Atlanta, GA

Technical Network Manager Feb 2014 – April 2017

Assisted Managed hosting Firewall Team in SOC with configuration between Cisco edge router and ASA 5500s

Configured and established site to site VPN and GRE tunnels for customer services

Responsible for troubleshooting Network Address Translation (NAT) and Port Address Translation (PAT).

Subnet IP Networks for router, firewall and VLAN configuration.

Implemented access control list for customer inbound traffic between Cisco edge and ASAs

Troubleshoot and resolve BGP, routing, security threats of Distributed Denial of Service(DDoS)

Utilize the Internap trouble ticketing system (Remedy)to track ongoing reports and service requests through to completion

Generate and present detailed RCA (Root Cause Analysis) to Executive Management while accountable for network resolutions with Data Center Management Team for all routing issues that impact the network infrastructure

Sr. Technical Install Manager August 2007– Jan 2014

Scheduled Install Engineers for customer consultation, provisioning, and technical configuration of customer IP and Cloud services.

Perform routing and configuration changes, including determining optimal network designs to meet customer requirements. Create Scope of Work and detail procedural documentation for customer premise equipment

Handle customer requests for IP allocation, including adherence to Internap’s Number Policy and customer’s technical justification for IP space.

Experienced in Implementation, Service Delivery, configuration and deployment of telecommunications, networking Infrastructure and equipment for small businesses to fortune 500 companies.

Tasked with performing circuit testing, acceptance and configuring of FastEthernet, Gigabit Ethernet/Fiber circuits, 10Gigabit Fiber circuits and Optical circuits

Utilize CCNA routing, switching skills to configure, diagnose and resolve issues with Cisco routers: ASR9K and ASR1K, 7600s CAT6Ks, 3925, 2921 ISR, etc. Working knowledge Juniper routers: EX4500, EX4200 and MX960s

Cypress Communications Atlanta,GA

Network Operations Center Supervisor May 2000 – July 2007

Served as the first point of contact support to the network operations center (NOC) for all major WAN outages when field service technicians were dispatched for nationwide and local markets

Resolved data outages for small, mid-size and enterprise level customers throughout the United States of America in a 24x7x365 Network Operation Center environment

Document troubleshooting processes and procedures, in a clear and precise manner. Insure that all testing, trouble isolation and repairs are completed accurately

Configured Watchguard and Cisco (ASA) firewalls on LANs and WANs for customers.

Participated in a 7x24 on-call rotation for support managers and support engineers

Collaborated with Sr. IP Tier3 Engineers redesigning, building, and migrating of co-location infrastructure

Installed and troubleshooting network equipment which include LAN and WAN technology, BGP, OSPF, Static Routing, HSRP, VRRP, QOS, and IPV4 IP allocation.

TECHNICAL PROFICIENCIES

Network Specific: Routing and Switching of Cisco Devices: ASR9K, ASR1K, CAT6Ks. Cisco ASA 5500s. Juniper Devices: EX4200, EX4500, MX960s.

Protocols: (IPv4 and IPv6), BGP, OSPF, HSRP/VRRP, VPN-IPsec, LACP, VOIP

Ticketing System: Remedy

Administrative: IP Allocation, Network Design Documentation, Method of Procedures, Scope of Work

EDUCATION AND CERTIFICATIONS

Georgia State University, Atlanta, GA, Bachelor of Science, Psychology, May 1998

Certifications:

Cisco CCNA, CSCO11222564, Comptia Security+ ( Expected June 2017)

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