WAR’NETRIEST(LAILA) THOMPSON

Houston, Texas ***** 901-***-**** ac0zu1@r.postjobfree.com

Secretary/ Customer Service Rep.

PERFORMANCE PROFILE

A passionate, detail oriented, and skilled professional with experience in customer service, sales and organizational skills. Able to function independently in coordination with other staff members to achieve success. I am a dedicated team player that excels in fast past environments.

CORE COMPETENCIES

Excellent oral and written communication skills

Remarkable experience with time management and customer service

Ability to handle and organize sensitive materials in a confidential and professional manner

Technically proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Technically proficient in Millennium Software

EDUCATION

Bachelors of Science in Health Science, Tennessee State University, Nashville, TN December 2015

EXPERIENCE

Heart of a Woman Spa, Sugarland, TX

Receptionist, March 2016- August 2016 (spa closed down)

Scheduling appointments

Servicing phone calls

Greeting clients

Preparing payroll

Providing excellent customer service

European Wax Center, Houston, TX

Call center/ Customer Service Rep. April 2016 – December 2016

Scheduling appointments

Servicing phone calls

Selling products

Greeting Clients

Massage Envy Spa at Brentwood North, Brentwood, TN

Front Desk, February 2014 – December 2015

Servicing phone calls

Scheduling appointments

Selling memberships

Checking clients in/ out of their appointment

Perform brief consultations for massage therapist

Tennessee State University (Nursing Department) - Nashville, TN 08/2011 – 05/2013

Secretary Assistant (Work Study), August 2011 – May 2013

Computed, recorded, and proofread data, records, and reports

Helped with planning and setting up recruitment events

Contacted students weekly via telephone about admission status, events, and requirements

Assisted students with inquiries about admissions

Providing excellent customer service

VOLUNTEER

Me Harry Medical Clinic Dr. Hicks, MD, Nashville, TN

May 2014 - December 2015

LEADERSHIP

Student Government Association (Student Election Commission) – Tennessee State University

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