Stephanie Norwood

*** ***** *** *****, *****, Georgia 31204

817-***-**** • ac0ztj@r.postjobfree.com

Qualifications Summary

Exceptionally dedicated and motivated customer service/ human resources professional with 15 years of experience in Human Resources Services within a complex, multi-level organization. Awarded the Bronze Star for overseeing human resources and operations in a combat zone.

Core competencies in:

Human Resources. Consistently promoted in past positions due to comprehensive training in recruitment, hiring, compensation, employee onboarding, and professional development. Expertise in employee rights, diversity retention, talent management, performance improvement, and labor relations.

Organizational Leadership. Successful background overseeing daily operations, implementing policies and procedures, and providing mentoring, coaching, and supervision.

Cross-functional Collaboration. Proven record supporting a broad range of employees, assessing needs and requirements, and offering solutions to resolve problems and mitigate conflict. Adept at building positive relationships and fostering collaborative teams leading to increased worker productivity and organization and organization-wide efficiency.

EDUCATIONAL BACKGROUND

RASMUSSEN COLLEGE, BLOOMINGTON, MN

Bachelor of Science, Human Resources & Organizational Leadership (2012-2017)

In-depth understanding of compensation and benefits administration, including experience designing equitable pay structures and identifying how pay and benefits improve staff performance

High level of familiarity in employment law and legal issues involved in HR management, labor relations, employee rights, sexual harassment, and diversity

Analyze impact of change on organizations and learn to approach change through a variety of management models and best practices

Certification: Equal Employment Opportunity Mediation, Customer Service II Support Specialist

Professional Development: Leadership, Equal Opportunity Advisor, Guidance Counselor Training

Professional experience

WIS INTERNATIONAL, MACON, GA (Feb 2017- May 2017)

Area Recruiter & Trainer I

Trained team members on interviewing techniques and best practices, conducting workshops and one-on-one coaching sessions that contributed to sound hiring decisions

Access local/community sources to ensure sufficient candidate to meet staffing goals

Accurately and timely process all applicants/hires in Applicant Tracking System

UNITED STATES ARMY, FORT WORTH, TX

Brigade Equal Opportunity Advisor, Afghanistan (2011-2012)

Trained 50+ employees, including equal opportunity advisors, leaders, and representatives domestically and internationally

Trained staff on the proper telephone etiquette, customer service, talent development, and talent management to facilitate employee performance and ongoing career development

Developed statistical reports on workforce development and productivity and participated in organization-wide assessments designed to improve workforce engagement

Played key role in monitoring workforce climate by interviewing employees involved in equal opportunity complaints, leading mediation proceedings to resolve formal complaints, and providing guidance to senior leadership through recommendations addressing employee concerns

Provided civil rights consultation services to military and civilian employees promoting work environments free of harassment and discrimination

Routinely presented training across Civil Rights, Human Relations Awareness, and Prevention of Sexual Harassment to staff

Served on Unit Review Team, and supported Human Relations Councils, Partnership in Education Programs, and Special Emphasis Programs

Regional Manager (2009 – 2010)

Recruiting Manager (2007 – 2009)

Managed 250+ staff members, including hiring, training, and evaluating employee performance

Created and implemented strategic plans to facilitate superior team development and staff retention

Oversaw recruiting programs and analyzed comprehensive recruitment plan assessing expansion in specific territories and setting quota across domestic and international locations

Promoted based on outstanding performance to direct complex programs, employing expertise across comprehensive operations and human resources

Recruiting Guidance Counselor (1998 – 2007)

Provided information regarding benefits and eligibility, conducted exit interviews, and recruited qualified candidates through expertise in networking and data management

Counseled individuals to help them understand and overcome personal, social, or behavioral problems affecting their employee obligation

Conferred with parents, guardians, teachers, administrators, and other professionals to discuss applicant’s progress in the enlistment process

Maintained accurate and complete records as required by laws, district policies, and administrative regulations

VOLUNTEER EXPERIENCE

In-Home Caregiver, Fort Worth TX, Macon, GA (2014 – 2017)

Managed financial, healthcare, and all other patient activities

Administered medications following doctor’s instructions and managed patient adherence

Documented patient behaviors and reported abnormalities or new symptoms to healthcare team

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