ALAN STEPHENS

*** ******** *******, ********, **, L6L3T5

Mobile: 416-***-**** E-Mail: ac0zsq@r.postjobfree.com Executive Summary

● I am an articulate, loyal, conscientious individual with a determination to succeed. I work well on my own initiative, and as part of a team.

● I have gained excellent I.T. and customer service skills throughout my employment to date. I have attended numerous certified courses becoming a qualified Prince2 Practitioner, to further my knowledge and understand of Technology and Project Management.

● I have in depth experience dealing with complex technical Events within the UK, Europe, North America and Asia. Working with Clients and Stakeholders from the initial engagement to delivery and end of the project.

● Managed 80+ projects as a Microsoft Vendor in the UK, Europe, Asia and US

● Expertise in Microsoft Windows, Server, Office Products

● Managed project budgets up to £500k and multi-national projects teams of up to 30 people.

● Expertise in setting up critical networking infrastructure for Microsoft events with delegates ranging from 250-22,000

● A loyal employee with 11 years’ experience at current employer Employment History

Sept 2011 – Oct 2016 Technical Project Manager

March 2007 – Nov 2008 F1 Consultancy, UK

Sept 2003 – July 2006

F1 Consultancy are the leading provider of Wired and Wireless IT Infrastructure to the Technology Events industry.

Responsibilities:

● Project management and technical Lead for EMEA events, with responsibility for all aspects of planning and implementation of IT infrastructure.

● Full life cycle management of projects. Lead logistics and co-ordinate a team of technical consultants from the early planning stages, to onsite support, through to breakdown. Effectively organising and motivating team members.

● Full ownership on of projects on events (100-700 delegates). Ownership of budgets ranging from £100k-£500k GBP.

● Liaising with all stakeholders, clients other 3r d party suppliers, to guarantee the customer experience at all levels. Ensuring project milestones are met, and delivered on time.

● Understanding client requirements, arranging hardware, and software builds to match these. Liaising with venues to understand and confirm the required connectivity. Providing and organising onsite support during the event, dynamically changing as and when the clients and events’ needs evolved.

● Strong customer relationship management with a flexible and positive attitude at all times. Capacity and flexibility to answer different needs of a varied range of customers such as event managers, venue representatives and event attendees.

● Designing and Building event infrastructure. Internet connectivity, using Server 2012 Enterprise, Active Directory, bespoke Wifi Networks, using Xirrus Arrays, from scratch to very strict deadlines all across EMEA.

● Designing and building client PC’s; Windows7/8/10, Server 2008/2012, Office 2010/13. SOE Roll outs using remote installation server and Ghost, and Windows Deployment Server.

● Designing and implementing security features with local and Group Policy.

● Building and installing Virtual Studio, SharePoint, SQL Server, VMWare, Virtual Server 2005 and Virtualization for client configuration and use.

● Customers include: Microsoft, Dell, HP, Orange, BBC and Juniper Networks.

● As Microsoft partner we need to be aware and exposed to all new technology emerging that were being showcased on tradeshow and conference events. June 2011 - September 2011 Conference Project Manager Arinex PTY Ltd, Australia

Arinex is a leading specialist in conferences, events, incentives and destination management.

Responsibilities:

● Organising financially profitable medium to large conferences for the Australian ICT sector.

● Working closely with the team and General Manager, to continuously provide content rich, innovative, well-run events. Managing all logistical and operational aspects of ICT related conferences from conception to delivery.

● Managing and developing a team of four, on a day by day basis and during projects and events.

● Client liaison and management; building strong relationships with current and future clients to increase business.

November 2009 – June 2011 Systems Administrator

Vincents Chartered Accountants, Australia

Responsibilities:

● Solely responsible for the support, management and implementation of all ICT hardware and infrastructure, across a 150 user 4 site environment

● Planning and implementing all ICT projects. Inc. Software and Hardware upgrades & roll-outs (server and desktop), performing scheduled maintenance of all environments.

● Day to day support of the Desktop Hardware environment, Windows XP office 2007, & Server environment, Server 2003 – 2008, Exchange 2003, Citrix, Vmware ESX.

● Managing a multi-site WAN using Cisco routers.

January 2009 – Nov 2009 Systems Engineer

Leading Solutions, Australia

Responsibilities:

● Providing project management and second line technical support to the company’s SME clients.

● Providing technical Support, and consultancy over a range of enterprise environments inc. Server 2003 & 2008 SBS 2003 & 2008, Exchange 2000, 2003

& 2007. User environments Inc. 2000, XP, Vista and Outlook.

● Providing Project management for roll out of new desktop and server hardware, domain migrations, Business process analysis and infrastructure planning. August 2006 – March 2007 Systems Administrator

RR Donnelley, Ireland

Responsibilities:

● Solely responsible for providing Enterprise level System Administration & Desktop support, and business process advice to 150 on site and remote users throughout Ireland.

● Administration of the RRD network and desktop services.

● Administering users and user accounts on a NT domain and XP client environment. Supporting a broad range of servers, running Windows NT, 2000, 2003 & Exchange 5.5.

● Support for Apple Mac and Mac OS, Quark, Adobe Illustrator and Entourage. Designing and troubleshooting scalable backup routines using Veritas backup exec. Support and maintenance of the internal digital telephone system. Maintenance of the Netscreen Firewall and connectivity.

● Managing my own work load of support, and prioritising needs and expectations of my users against scheduled projects and maintenance.

● Liaising with all departments to achieve the best possible user experience.

● Managing a roll-out of desktop hardware across the office users.

● Auditing of all equipment throughout Ireland, development and release of documentation of business wide processes and process management.

● Designing and implementing a scalable electronic file management system and the related file Server.

● Managing the migration from an Outlook and Exchange mail environment, to Notes and Domino environment.

Sept 2001 – June 2003 IT Support Specialist

Newsquest Southern Bournemouth Echo, UK

Responsibilities:

● Administering and managing all on site PC and Mac desktop systems. Providing Enterprise level support to the 300 users on site and remote offices. For a daily newspaper, with a readership of over 200,000 people.

● Support for the electronic publishing systems. Windows 2000 & NT4.0

(Workstation and Server), MS Office 2000 & 97, Mac O/S, Quark Express and Adobe Acrobat Distiller & Reader.

● Administering user logged calls via the HEAT electronic management system.

● Developing and maintaining relationships on a one-to-one basis with staff at all levels, from Management to end user.

● Completing the hardware refresh and Windows 2000 desktop and server operating system role out.

Education

School:

G.C.S.E.: English, Maths, Sociology, Health Studies, Music, Drama B.T.E.C. Diploma in Performing Arts - Merit

City & Guilds Certificate in Computer Maintenance - Pass BA (Honours) Leadership and Management– In Progress Professional Certification:

Certified PRINCE2 Practitioner (2008 – 2013)

Certified Xirrus Authorized Wireless Technician (2012-2014) Introduction to Administering Microsoft Windows NT 4.0 Server Microsoft Excel & Word '97 Intermediate & Advanced Configuring Firewalls

Building and Configuring Windows & Server

Installing and configuring Microsoft ISA 2004 on Windows Server 2003

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