Analyst (Sales), System Analyst Support, Sales Manager

Benjamin Kohn

Cell: 706-***-****

*************@*****.***

Professional Summary

Established Professional in the Sales Management, Analysis and IT Field with 16 Years of Experience. Comprehensive background in providing staff and organizations with the IT leadership and expertise necessary to succeed. A proven track record of successfully completing a broad range of analyses and reports to create accurate insights into staff performance, feasibility, and emerging trends. Skilled in reviewing current operations to identify and capitalize upon areas of improvement.

Skills

Microsoft Office- PowerPoint: Advanced, Excel: Intermediate, Word: Novice, 2.0, Campaign Director 4.0, Admin Manager, Vantive Billing System, Bendata HEAT, Microsoft Office Suite 2003, FrontPage 2003, Pinnacle Studio Plus Version 9.3, DavaCord Voice Recording Server 3.4, CMDS, Remedy, Open Element, Dreamweaver MX, MicroStratagy, SAP Lumira, SAS Studio and SPSS

Professional Experience

Solutions Manager Retail Sales Consultant

Verizon Wireless Incorporated - Augusta, GA, Aiken, SC & Jacksonville, FL 10/2007 to Present

Responsibilities

Creating ad hoc reports with Excel to discover yearly, monthly and daily trends

Develop proactive strategies based on consistent data analyst and reporting

Leverage team members talents to resolve minor and major challenges

Analyze team statistics and prepare reports for the General Manager and Leadership

Assist with the scheduling of store staffing via Resource Central

Manage escalated technical issues and provide direction to team members

Create and modify documents to track and measure representative daily performance

Train, motivate, and coach sales team to achieve company key performance indicators

Work in partnership with associates to establish individual Performance for Success Plans

Evaluate associates on performance reviews and annual performance appraisals

Lead B2B manager within the location

Organize and Analyst data to present to Leadership

Develop Sales tools to increase sales goals for retail personnel

Trained, motivated, and coached sales team to achieve company goals

2008 Circle of Success Winner (Georgia-Alabama)

Georgia-Alabama Career Builders "Class of 2009."

Provide total wireless solution for small business customers

Demonstrate the ability to plan and implement sales strategies to achieve plan

Held SMB Champion Role within the Evans Location 2/2009 to 10/2009

IT/IS Administrator Technical Support Specialist Sales Consultant

(Sales Outbound Call Center) Supported Staff of (60)

Comcast Communication Incorporated, Augusta GA 1/2000 to 10/2007

Responsibilities

Performed all data backups

Facilitate site closing: Packing up of all department technology

Point of contact for all technical aspects: Web portal, Voice Server, Sales Tracking Tool

Review statement of work timetable with Project Manager during weekly meetings

Setup and reimage all department computers

Managed a Predictive Dialing System

Administrator: Avaya Campaign Director and Producer application

Provide technical support to outbound call center: Departmental Applications

Work with third party vendors to resolve application conflicts: Avaya, Davacord, internal department

Facilitated Davacord installation: Changed from IP phone recording to switch based recording

Gather user requirements: Davacord Inc.

Performed feasibility study on voice recording system

Davacord implementation project lead: Software Prep and Physical Site Prep

Facilitated the installation of recording system, Davacord Recording Server

Assisted in patch down block and Ethernet cables runs to IP phones/Avaya Systems Application

Interview stakeholders: gathering business requirements and developing functional specifications

Eliciting business requirements for sales tracking system

Determine completeness and adequacy of document for functionality and design process

Lead project owner: Requirements, Development, Testing, and Implementation

Managed website sales database and wireframe mockups with Microsoft Front Page 2003

Created and manage Webform (ASP) interface with the department intranet portal.

Creation and maintenance of sales tracking system via Active Server Pages

Managed Sales Tracking Data via MS Access Database

Education

2016-2019, Master of Analytics Capella University, Minneapolis, MN

Courses Taken: Basic Apps of Analytics, Foundations in Analytics, Data Sources in Analytics

2003, Master of Information Technology American InterContinental University, Hoffman Estates, Illinois, Concentration: Information Technology

1998, Bachelor of Science Degree, Paine College Augusta, Georgia

Business: Information Systems

Certifications/Ongoing Learning

Avaya- Producer 2.0 & System Supervisor, A+ Certification COMP001020903465, Tech Skills of California A+ Program, A+ Cert Master Program, Web Development with Udmey Online Course, ZaranTech: Business Analyst Program 3/16/2016. Coursera Specializations: Data Management and Visualization by Wesleyan University, Excel to MySQL: Analytic Techniques for Business

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